[Replied]Dead pixels or dirt on screen?

In the lower right side of the right eye I see this black smudge. It’s not on the lens as it’s completely in focus. I thought it was dead pixels but the odd shape makes me think it could be dirt on the screen. Thoughts? Any way to remove the lens to look closer myself?

  1. Remove the plastic face foam holder (it may require a bit of force)
  2. Use a clean suction cup to pull out the lens and put it down on something that won’t scratch it (or just hold it). There may be some glue around the edges.
  3. Wipe down the plastic divider (behind where the lenses used to be) with something that won’t scratch it. Make sure not to spread any glue (if there is any).

For steps 2 and 3 it would be good to use a glass cleaning cloth.

Which headset did you receive?


And apparently you need at least 20 characters to post :wink:


Yeah at times can be annoying. Lol

Congrats on receiving your headset! @anon74848233 please add to earlybackers group.

1 Like

@Sean.Huang @Doman.Chen @Alan.sun
Please follow these steps:

click the “Support” button on the banner for submit your issue
2.Give me your question number for teach support to contact with you via service desk
3.The issue will be solved soon

1 Like

@Critters will it move when you shake headset?please try and let me know,thank you

1 Like

It has not moved in the weeks i’ve been using it

1 Like