This morning my Pimax5k+ wokeup with those dodgy blue stripes and I do not know how to get rid of them
and it does not desappear. It seems incrusted in the screen. Help would be welcome.
I have depluggged, repplugged, restart computer. I am quite desperate.
I have tried many things including pilauncher thing. No luck…
Any help appreciated
Maybe someone has some great idea that you could try. If Zonegaming’s hmd has the same error and Pimax determined that it requires a replacement you will need one too.
I would like to see if changing (lowering) the HZ in the newest Pitool beta affects to this issue particularly.
But yeah most likely a hardware defect.
It could be as simple as a bad contact in the ribbon cable inside the headset.
Can you send tour service desk ticket number and @Doman.Chen will solve your issue asap
Please create a ticket from support: https://pimaxvr.com/pages/feedback
@Doman.Chen cannot login to support. Says i have to ask Jira Desk to allow to modify password.
Please PM me with details of your issue and i will ask our engineer to check it together.