Hi
My new Pimax 5k+ developed a crack/hole in the bottom corner of the front casing.
The headset was never abused, mishandled or dropped whatsoever. (seated flight sim use only)
Such a shame as i love the device, what can be done to help ?
Thanks
Yeah this is unfortunate & quite evident they need to look into the front housing design. Added mozi to your post.
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thank you kindly Heliosurge.
the bad news is that i’m not a backer, this device was pre-ordered last december, so it’s not an early unit and pre-ordered devices are also plagued with the defect it seems…
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Yeah it seems with the front housing needs reinforcing.
The after sales team had replied to you on your ticket SUPEN-3411,please kindly check,thanks.
Hi, I did reply.
I declined the 100 dollars voucher, and requested a new device to be shipped provided the cracking issue is fixed.
I was then told a replacement would be sent to me, but that I have to be patient.
Are you waiting something more from me ?
No,just wait for the message from after sales team,thanks.
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same problem as you
memes probleme que toi
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Faulty headset made its way back to the UK Warehaouse, waiting for the new one to ship now…
@anon74848233 @Pimax-Support @mozi
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Who / What email is the sales team?
Hi, Michael has updated on the SUP.
today it’s been a month that i reported my Pimax’s cracking issues, and it’s been delivered to Pimax premises in the uk for 20 days.
Still no sign of an incoming replacement, all i get is that the matter is being “checked with logistics team”. Can someone at Pimax please inform me of what’s going on ?
thank you
PS: if this keeps up much longer, i’m afraid i’ll be forced to request a full refund and go with a different headset, maybe from a more established brand 
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And thats exactly why nobody wants to send back their cracked headsets now…
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yes, they can send me the front housing only, where mine and most others are cracking. There’s a tutorial in pics that shows that only 4 screws and a ribbon cable need to be removed in order to swap it out.
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I just received my DPD tracking number.
Thanks to whoever acted in the background to get my device shipped to me.
Guys, there are a couple of stl models on thingiverse.com with a front plate of the pimax 5k, I´m wondering if they will interfere with the LH tracking ! Mind that I am still waiting for the delivery of my Pimax and don´t have vive LH to test otherwise I would.
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They are made by Pimax… 
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The Hexagon holes are where sensors are. I believe.
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