@PimaxQuorra
Quorra maybe you can help,8 days ago I switched plan’s so I would get the Index
Controllers and base stations immediately as I was informed they were ready for shipment.
Consequently last week was informed I would receive tracking number within 3-5 days
after a week I rechecked to make sure there was no extra freight charge and where
was the tracking number? and was informed that—
Sorry to have kept you waiting.
Since the logistics partner told us that your delivery address is in a remote area, the freight of $80 you paid before is not enough, you need to pay another $60 before we can arrange shipment for you.
Please make up the difference through this link bellow:
I live 120K from Perth ,a Major city in Australia HOW can you charge me extra when it’s a normal delivery here in Australia??? The only reason I have paid for this is I need the bundle urgently
Please Quorra have a look at this,it really is a ripoff.
If this is going to happen to all my outstanding orders ,maybe it’s time to cancel them.
Disheartened Backer
2 Likes
Hello Skellum,
Please share the order number to us right now.
We will ask the logistic team on the freight costing.
So total it will cause $120 for the Plan F shipment?
We will help you to sort things out.
Sincerely,
Quorra.Pimax
1 Like
Hi Quorra
I have two numbers [SO13513] the main order and the latest [SO13760] latest payment
Thanks for your help mate.
Skellum
1 Like
Hi Skellum,
Cool mate, we are now waiting our logistic team to explain on the postage charges.
Sincerely,
Quorra.Pimax
3 Likes
Thanks mate greatly appreciate your help as always,by the way AWESOME
27th update,keep it up 
4 Likes
Woah, they’re asking $140 for shipping? For a 3kg box?
3 Likes
Hi Quorra
Any news on the dispatch or the overcharging ? I tried to contact Sally for the last two days with no luck,it’s been over ten days since I switched to this plan that I was told
would get immediate dispatch of the Valve bundle ??
Mate I am in lock down and will be for month’s as I’m ancient 75 so please get this
fixed for me! 
Thanks
Skellum
3 Likes
@PimaxQuorra
I still have NO communication from Sally or Pimax regarding the dispatch
of my Valve bundle,SO10894
Please Quorra sort this problem out,they have received extra shipping cost so
I should have received notification of dispatch by now.
Thanks
Add images
Hi Skellum,
The Plan F is begin to deliver by this week to Australia region, so you should receive the tracking number real soon. But we will ask Sally to check your delivery status.
Sincerely,
Quorra.Pimax
1 Like
Thanks for the quick reply Quorra,I am on the B and E plan NOT plan F and
want the Valve Bundle sent now as I have no base stations or hand controllers
which basically makes my 5KXR useless !!
Thanks for your help once again
Skellum
2 Likes
Hi Skellum,
Sally did replied you, please kindly check it.
We will first deliver the PlanE.
Sincerely,
Quorra.Pimax
@PimaxQuorra
Thanks very much Quorra,but she reiterates the same information she said a week
ago,still no news on dispatch other than soon as possible,this is really dragging on
now and I am in lock down so am impatient to get some news of the valve bundle.
On the other matter regarding overcharging of the freight?? what is happening please
you were going to speak to the logistics team last Saturday ?
Once again
Thank You
4 Likes
Shouldn’t Pimax be delivering first the requests of backers who paid for the full bundle 2 years + ago, and like me, have opened a ticket 4 months ago requesting base stations be sent ahead of controllers?
6 Likes
Thanks for your support skellum, it wasn’t my intention to step on your request…I’m just trying to keep Pimax accountable and it’s all so ridiculous these endless delays and excuses. Having to beg to have your ticket looked at over and over even after waiting all this time and following pimax’s “system”.
3 Likes
That’s Okay,check the latest can I say “ploy”
Sorry to have kept you waiting.
Just now, my colleagues in the logistics department told me that both EMS and FedEx logistics have stopped delivering goods. We are preparing other logistics plans to deliver goods to you.
I’m sorry for the repeated delay in delivery. 
3 Likes
Oh, what a surprise… /s
Let me guess - tons of differing explanations with one constant feature: it ends with no delivery.
5 Likes
This is an actual message you received from Pimax ?
1 Like
G’Day Mate,
That’s correct they have had over 10 days since I paid the exorbitant freight charge
and now they are saying they cannot ship until they find another “logistics plan”
Truly in all my years of doing business ,I have never come across a company like
this.
All I can do is keep bitching at them to send what I have paid for a long time ago!!
4 Likes
OMG @PimaxQuorra when are the excuses going to end ?
2 Likes