No, that is not what I asked - please stop evading and answer the question. Please tell me the best way to find out if and when pimax has shipped my hmd from it’s warehouse in china. I have asked via an email to your support address but received no answer (which seems to be a common issue for other backers too) so I am now asking you how I should ask such that I will get an answer. Once you have told me the best way to ask, valid answers would be YES and DATE SHIPPED or NO.
@Matthew.Xu
I am backer no 80 and would like to know where my 8K headset is.
emailing support does no good you do not get a reply.
I was good enough to correct Pimax mistake in sending me the wrong headset and passing it onto another backer, all done through pimax support.
They then said my headset would be in the UK warehouse during the week 19th Dec.
I feel sorry for you man !
Your case is even worse then mine
I’m Backer #496 @Matthew.Xu as @ironyman said I asked support and your staff many times for information about my shipment, and I never had a correct answer, only “please wait”, that is ABSOLUTLY NOT GOOD ENOUGH, we want to know exactly WHEN our headset was dispatched to the warehouse, WHEN it is due to delivery to the warehouse, and HOW to track it ourself without bothering your support team. NO communication or BAD communication is very negative for your image.