Going forward any purchases I do with Pimax will be through a shield like Amazon where there is stock available, established RMA guidelines and process along with a very simple return and refund mechanism. So I hope that while I backed out of my 8KX option for now that I can return down the road when it’s like buying from a normal business. For example; Pimax should also be very clear that order cancellation is subject to a “stripe charge.” I don’t see that anywhere on my invoice. The company plays fast and loose with financial conduct regulations. The current structure leaves no confidence but is quick to take your money and reluctant to give it back. Products are MIA and answers are wrapped in corporate speak and deflection.
While I was enthusiastic in recommending the 5k+ to other sim racers in my group(s) for many months, I can no longer do that due to the above factors. I also have little confidence in a timely processing of my RMA so it’s very likely I’ll just use it until it dies and work around the issues as I have been; tape to cover the chips and not using the onboard audio jack. It’s a shame really. The company seems to be regressing rather than evolving.