My 5k+ doesn’t work anymore. I opened a ticket a week ago and no one answered me. Tired of waiting I ordered a 2 in 1 cable 3 days ago (I think and hope that the display problems are caused by the 2 in 1 cable) and I don’t even know if it was shipped and when I will receive it !!
@Konger Can you tell me if the cable has been sent? Thanks
Ticket #20824
Order SO5084
More information do the light on the headset turn on? with color? and so on.
Yes, the headset turns on and works but display shows many colored dots. It can also happen that the image has artifacts and is out of sync. Impossible to look at, it hurts. It also happens that the display turns off.
if the colored dots you described looks like as in the first clip, then it’s a known cable issue.
also please let me know if the “image has artifacts and is out of sync” looks like as shown in the second clip (I couldn’t figure out yet what causes this issue, but probably also the cable, restarting pitool fixes it temporarily)
Hi Sentenza,
I will ask our colleague to check this ticket. And let you know tomorrow. Now it’s too late to ask them.
B.R.
Konger
That’s exactly what happens to me !!! thanks, you are a magician !!! @Conrox
thank you very much @Konger
Hi Sentenza,
You new usb cable will be shipped out on next Monday~
B.R.
Konger
Thank you. Will you get me a tracking number?