Hi, I´ve upgraded to 8k+ but sally.huang told me that I have to pay the freight (80$), but I can´t see my order in my pimax´s account and I don´t know how to pay this. (I can only see my comfort kit order)
Can you help me @PimaxQuorra?
2 Likes
Hello Beatet,
Can you try to log in your account at this Store?
If still unavailable to check it, please notify us.
Have a nice day.
Sincerely,
Quorra.Pimax
1 Like
I´m logged and it doesn´t appear (The 8k+ order)
1 Like
Hello Beatet,
Can you share us the ticket number/ SO ?
We will assist you to solve the problem.
Sincerely,
Quorra.Pimax
2 Likes
Hi, my order number is SO10172
1 Like
Hello Beatet,
We did forward this to the CS team, Sally will contact you shortly.
Have a nice day.
Sincerely,
Quorra.Pimax
All correct! Thanks a lot
1 Like
Hello Beatet,
Did Sally contact you upon your request?
Sincerely,
Quorra.Pimax
1 Like
yes, everything ok. Thanks a lot
2 Likes
This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.