Had my 5k Plus delivered and set it up, but having trouble getting it to work. I installed the [1.0.1.91] version of PiTool, but I keep getting random errors (presently 10500, but I’ve had a whole slew of them) and it just says ‘disconnected’. I have so far not been able to get it to be recognized even once.
I read that Windows is supposed to automatically install the driver for the headset, but it seems mine fails to do so. It can’t find any drivers to install, and it’s listed as ‘unknown device’ in the device manager.
I have tried reinstalling PiTool multiple times (including removing all installation folders), turning the headset on and off, connecting to different USB and DP ports, various orders of restarting the computer and plugging in the power/headset after booting up…
Run into same issues and mine only works o my Inateck pic-e 3.0 usb card.
Managed to have it working on 2.0 but not for long.
Might also be the cable on the headset that is not plugged properly, you can try removing it and put it back in.
I have made a ticket for support now. I so far attempted reinstalling PiTool, restarting my computer, unplugging and re-plugging the various cables involved, and even unplugging and re-plugging the HMD cable itself in the headset. I have tried various different orders of this, but nothing has worked so far. It does seem that at least some things are detected by my computer however, as the HMD audio overrides my default audio device when it was initially connected.
TL:DR
Are you sure your USB drivers are up to date? Check your mobo manufacturer site for that, also BIOS. Remember there’s usually two sets of USB drivers.
Maybe try removing the device in device manager and DELETE the existing driver, unplug the headset, reboot, plug it in again, thats what I’d do.
Edit. Didn’t some Asus mobos have usb problems…? @Heliosurge
My USB drivers are up-to-date. Just to be sure I downloaded and installed the latest drivers. I also updated my NVIDIA graphics drivers. I’ve also tried various USB ports; USB 2.0, USB 3.0, and my USB 3.1 port. I even tried my extra 3.0 ports (part of my case rather than being a part of the mobo itself). There’s been no change at all.
I am unsure how to find out which device to delete the driver of, considering the HMD drivers seem to have utterly generic names, and I can’t for the life of me find out which one among the list of ~10 identically-named drivers it is.
Well, earlier it did that. As I wrote, I managed to resolve that one and get it to be connected in windows now (so I guess the title is a bit misleading by now…)
I had issues earlier (10500 and 10632 respectively) where the DP wasn’t connected or the DP AND USB connection weren’t recognized, but the current error, 10932, seems to come in after all of that. The PiTool clearly recognizes the cables are connected, because when I diagnose it doesn’t state that they aren’t (which is what it says with the other error messages), but for some reason it’s still listed at ‘Disconnected’ in the PiTool.
I don’t have a multimeter unfortunately, but when I unplug the power adapter I hear the windows notification sound of ‘device disconnected’ and both the vanity light and the power indicator light on the HMD turn off, so I assume it works.
Thanks for the effort, man! I’ve also kinda given up trying to find a solution myself, as nothing seems to work. I made a ticket as Doman.Chen requested, and am waiting for a reply from them now.
As I wrote, I managed to resolve that one and get it to be connected in windows now (so I guess the title is a bit misleading by now…)