Log file is here
After turning the HMD on and off 10~30 times, PiTool recognizes the HMD only then.
This problem is ignored? I’m tried other PC and other Pimax devices
but keep 10936 error
If the error is unknown to the community you may not get a response. Try opening a ticket. At least flag your concern to @PimaxQuorra. They should read this thread now. 