No, comparing to the worst cases is promoting mediocrity. When you want things to improve you compare to the highest possible standard. Comparing to the lowest just tends to decrease quality.
If you complain you are not sure it will make things go faster, but you have a chance it will.
If you don’t complain then the other party will be free to do what they want.
And how many RMA for Pimax ?..
We can see backers who are at their 3rd RMA for the same HMD…
And how many faulty cables replaced ? Those cables that Pimax had promised they would be the fixed version for the end of the backer list but there were still faulty cables, and the improvement of this cable is even promised again in this update, 7 months after Pimax first said it was fixed…
How many RMA still pending because people are waiting for a service center to open near them ? Doing that was super fast for NA, I think people there even have 2 address they can ship their faulty HMD to, getting even pre-paid return label, while people in EU (and maybe elsewhere too) are still waiting a service center opens there (that was promised “soon™” a few months ago, still waiting today…).
When I see people with multiple RMA already, or that huge thread about cracked housings, or people saying they are waiting for a faster RMA procedure (= waiting for a service center to open near them), or waiting for a clear clarifcation the units produced now have a fixed/improved housing so they don’t receive a replacement that will have the same issue again, then I wonder if this is not the reason (or at least one of the reasons) for the never ending delays for the base stations and the rest of the promised accessories. If the RMA rate has been higher than expected that would be a good reason to have investors asking Pimax to cut their costs…
So yes they have delivered the HMDs but this is the only success (well, partial success, because even for the HMD alone there was a huge delay already).
But they have not convinced thousands of backers to give them money with a HMD only. Those people were promised a lot of accessories, and some that cannot even be classified as “accessories” (without base stations you only get a 3DOF HMD, and that’s another reason for not calling the HMD part of the KS “a success”. People have given their money with the promise of a 6DOF HMD with “Pimax base stations”, the KS never said you would need to get the base stations by yourself to get 6DOF support).
So all that part of the KS is just a complete failure for now, and the deadlines (well… lack of deadlines I should say) is not inspiring any confidence…
We can’t even know if Pimax has some base stations in stock already. And if they do then they wouldn’t tell us because they don’t want to have people asking to ship them now without waiting for the controllers.
All this cumulated is not how you build a strong reputation, and Pimax reputation suffers from that. This is the first answer when people are asked if they have been considering a pimax HMD. They are often interested by the specs but don’t want to buy one because they feel the company behind it is unreliable.