As many others did with the great spreadsheet debacle, I opened a SUPEN ticket (1006) when my status erroneously claimed that I had not completed the survey.
Days later, the spreadsheet was amended to “Preparation” for my backer #. Again, as many others subsequently requested, I wanted to know which headset (5K+ or 8K) Pimax had on record for delivery. Given, that my ticket had (as yet), no response, I added a request for the information and ‘escalated’ the ticket.
And yet again, as many others, I found this morning my ticket closed as ‘Resolved’ by @anon84525399 without the desired response of the headset I should expect to receive, giving me no avenue to correct any mistake.
Given that this request for ‘headset on record’ has been made ‘Ad Infinitum’ and numerous reports have been made of receiving the wrong headset, and (most importantly) of prematurely closed tickets, Pimax should immediately institute a policy change of not closing ANY SUPEN ticket until the originator confirms to them that the issue has, in fact, been resolved to their satisfaction.
A SUPEN ticket is not resolved until the originator until states so. I understand that some people can jiust not be pleased, regardless of what you do… Given those circumstances where a conflict/issue can not be resolved at a lower level, the issue should be escalated to persons of higher authority and only close as a last resort.
For example, given that I ‘escalated’ my ticket, due to non response (over one week), it should not have been closed by @anon84525399. There must be checks and balances in your support system for it to have any credibility.
@PimaxVR , @Pimax-Support , etc please give this sincere request to not close SUPEN tickets until the originator has stated his/her satisfaction your thoughtful consideration.
P.S. - I still want to know what headset I can expect to receive! 
Thanks!
