Pimax off when I select pimax mode

I’m having problems running my pimax, in video mode it works normal when I switch to pimax mode it turns off, the red light stays, nothing appears on the screen but moving it with the hand it moves in the game

@PIMAX-Support

The above will help support see your post.

If you can provide some details.

Windows 7 ir 10
Cpu
Ram
Gpu
Piplay version & firmware

Windows 10
i5 2500k
8gb ram
gtx 970
1.2.75 and 1.0.0.248

I tested pimax from my friend a week ago and it worked normal, My arrived today

has it ever worked since you got yours? did you DEFINITELY turn off your anti virus when you installed piplay drivers? that usually be the cause if the direct mode not working.

Also sinve your friend has one tty your headset on his system.