Pimax.com site problems, ticket #20810 not solved

Site pimax.com does not work for like half a year. 4 month ago i created ticked #20810 about this. Support said

We will feed back your issue to the IT team again,and urge them to fix it as soon as possible.

But still same problem exists. Look ticket #20810 and fix it please. Your site doesn’t work, you lose customers.

I’ve got an issue too but can’t post a new topic. What gives?