LOL! 22 day passed… today a mail… my order tracking?!? They finally send my cable?!?
Nothing at all… just a big “Bye and thank you! And remember… if you need an hand you’ll find it at the end of your arm…”
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Fortunately my unit got great quality . But next time get the pimax from amazon so you can get a new one in 2 days 
it works in germany , they dont even ask whats the problem lol . They are simply sending you the money back or sending a new unit even before you send them the faulty one :=) amazon FTW
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Yep, but i was a baker… and now i’m “backed”… i trusted in them and i funded to start the company… this is the result… thank you Pimax for your great support!
made my day xD hahahah
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No tracking number… no reply here, no mail… nothing at all…
Was the cable ever promised to you?
Sorry for the inconvenience.
Please re-submit a ticket and we will apply for a new cable to you as soon as possible.
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Hi,
I also have a cable issue which has not been resolved. It’s months old now, it doesn’t connect at all my HS is unusable.
#16077
Yes, it has worked but was always a little flakey/intermittant. I’d have to switch stuff on and off a few times, plug and unplug power/usb/hdmi connections and make sure I started stuff up in the right order and it then it would work but it was always a faff.
I’d put it down to alpha software rather than a hardware issue but as it now appears to be completely dead its a cable issue.
@PimaxQuorra is the warranty time on the cable for “wear and tear” related damage 1 year long? This question was never answered despite Pimax indicating they would make a post about the warranty timeframe for cable damage caused by “wear and tear”.
It was confirmed in this thread that having a faulty cable with pixel noise/white sparkles not caused by wear and tear is covered with a free replacement by Pimax as well. @bullett received a cable which caused the snowy pixel issue and now that cable is dead so therefore they needs a replacement cable sent to them.
Hello Bullett,
Do you mind to drop us a PM, we will assist you on this cable issue.
Have a nice day.
Sincerely,
Quorra.Pimax
Dear Migliorare:
I do agree with you, this is our fault, we should replace for you free, Would you please kindly provide your ticket or order information, so I can communicate with the team to assist you with the issues, Thanks.
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Hi,
PM sent.
Sorry, I didn’t get notification of this message, ended up in spam.
Thanks.