Hi there
My Artisan doesn’t start. PiTool says DP and USB (2.0) is not connected, but it is. All three cables are plugged in.
What can I do? The headset is complete NEW, ordered and shipped from thze Pimax store. Di I have a guarantee?
Regards from Germany
Günter
try other DP / USB Ports.
Especially DP will often work with only one of the 3 or 4 ports on your graphiccard.
That means, I cannot use my graphics card with DVI display AND HMD?
no, just try another DP port.
Or does your graphics card only have one?
I have a GTX 1050Ti. There are three Ports: DVI, HDMI and DP.
On DVI is my Display and I want to connect the Artisan on the DP. Is this a bad idea?
On my new Mainboard I have a DP 2.0 connector and a HDMI port too. How can I use this ports (for gaming)?
ohh, 1050ti, the lowest end for VR.
Sorry, no experience with this card. 
You should ask the support for this. @PimaxQuorra @PimaxUSA any idea?
The connections on the mainboard itself do not work. CPU graphics are far too weak
I looked it up the 1050ti does support DP1.4, I wasn’t sure it did. You must use the ports on your graphics card for the headset to function.
Since pitool doesn’t see USB or DP that leads me to believe the issue is more operating system level. Windows 10 I assume? Update all your drivers starting with Nvidia and then your mobo drivers.
If the issue is sufficient to prevent driver updates then you will know it’s time for an OS overhaul or a clean Windows install.
You can also create a ticket and our team can assist as well.
I use Windows 11, have the newest NVidia driver (496.49), DX 12, 16GB RAM
I will try a clean windows installation on my second SSD drive.
But I’m afraid that even if it works at some point, you won’t have much fun with the 1050ti. Try to get at least one used 1070 or better. Otherwise it is only sufficient for the simplest applications. / or small resolution
I had bought a used 1070, but I was in bad luck, because it’s broken and nobody want repair it.
Hi can you post your complete specs?
Motherboard:
CPU:
Ram: 16 gigs
Gpu: 1050ti
With your 1050ti goto Nvidia Website and download bios firmware update tool.
If you have onboard Video you will need to disable it in the Bios and potentially windows device manager.
Also Ensure your 1050ti is installed in the first pciX 16 slot by your cpu.
Gpu wise you should consider an upgrade of min 1060 6g model.
CPU is AMD Ryzen 7 3800X, 8 cores@3900MHz
Yesterday I had downloaded the Update tool and installed a firmware update for the DP 1.4.
Since the DP update the error changes from 10936 to 10500.
That looks to be under motion compensation. So ignore the locator.
Since you have completed the nvidia firmware update. Try swapping usb ports. If your 1050ti has more than one dp then also try swapping dp around.
The GTX 1050Ti has only one DP, one HDMI and one DVI port. There is nothing to swap.
Now I have unpluged the HMD complete, but PiTool says, that it is plugged in (USB 3).
Why can’t PiTool show me the right connections in real time?
Hopefully it isn’t an issue of a weak DP signal than.
Power headset off via button and try other usb ports.
If you only have 1 usb cable with a power adapter connected to wall. Makes it easier
If you have the revised model that uses dual usb. Connect the thinner cable maybe in a powered hub or a cell charger wall socket. The thicker cable handles Data. Still use the power off via button while trying other ports powering up the headset via power button.
I would also suggest filing a support ticket as they can setup a time to try a remote support session.
If you have a friend with a computer it could be a good test as well.
For your convenience here are support links below.
This group consists of PimaxVR Staff Specialists for assisting PimaxVR Consumers with resolving Ticket.
Please follow this Procedure before Requesting help.
Atif your support issue is Tech related please explore:
Hi there
I have tried different USB 2.0 ports for power connection. Off course a wall connector too.
Rebooting the HMD via the PiTool button has no function. Restarting the service button in PiTool reboots the HMD with the following error messages:
Request a remote help session.
Now I have bought a replacement cable from Amazon. It will come at saturday.
Hopefully this eliminate my problem. If not, the cable goes back, but I hope it will.
With the new cable the Artisan runs well!
There is no blue status LED, only purple. And the green stripe in the front has a rythmic flashing. Is this correct?
But the headset isn’t very old, only seven or eight month. Do I have warranty on articles bought in china?
Purple led with Chevron flashing should mean compatible with Parallel Projection setting is on.
With it appearing to be cable related and you said you just bought from Pimax? Then you should have a 1 year warranty. File a support ticket and they will likely send you a cable
It is good to have a spare.
Links below for your convenience
This group consists of PimaxVR Staff Specialists for assisting PimaxVR Consumers with resolving Ticket.
Please follow this Procedure before Requesting help.
Atif your support issue is Tech related please explore:
