My 8KX lost (again!) my lighthouses, even after Pimax support was checking my software via remote access they came to the conclusion that the headset is defective and has to be replaced.
While I am living in europe, I was told to send it to an adress in Sweden, the shipping charge would be redeemed with coupons. While the HMD has arrived 9th August I was contacted one week later “send us your adress for shipment”, which I instantly did. Upon asking about a packet ID and the status I was told “send us your adress for shipment” and so on which I did 3 times already, together with “send us the shipment charge invoice” which I also did. I escalated the process to email@example.com and still no change.
I don’t care about the 30€ something coupons, I want a proper working HMD and proper answers and progress - and I give the wanted feedback.
Is that customer support the way it should be?