When used well, the left LCD suddenly turns off and only the right LCD turns on. There was no external shock and it occurred during normal use.
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Have you submitted a support ticket?
Also can you post system setup specs?
Windows ver
Cpu/Ram
Gpu & Driver version
Pitool version.
Have you checked display cable on hmd side as might have come loose.
win 10
gtx1070ti 436.02
i7-8700k 16g
1.0.1.180
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Is that the latest Nvidia driver? Probably not the issue but some have reported performance issues.
Have you tried unplugging cable from hmd & re insertting cable?
I re-installed the cable, please explain how to make an AS request.
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Try the support link in this post.
https://community.openmr.ai/t/5k-plus-defective-on-arrival/21681/3?u=heliosurge
Support & forum accounts are seperate systems.
On my 5K+ I’ve had one or the other LCD screens turn off sometimes (never while playing, though, just on starting up). Rebooting the HMD a few times or turning it on and off brings it back. I think this is probably a software (firmware or driver issue) rather than a hardware problem.
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Is not continuously turned on
Hi @yong,
Did you submit a ticket? Please send the ticket number, I will let our technical personnel help you. Thank you.
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#17804
17804 I received a remote action but it didn’t work out and I need to replace my headset.
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The customer service team has replied to you, please check the email. Thank you.
2 Likes
Hi，
My tech support colleague has confirmed that your headset needs to be replaced.
Are you live in the Republic of Korea?
Looking forward to hearing from you.
yes
…
I received the mail but there is no reply
I am sorry for the inconvenience.
The customer service personnel will contact you later.
yes.
I will be waiting
17804 I have no contact, how long do I have to wait? I want to act quickly.
I have reply you in the helpdesk, and I’ll be there to deal with your RMA. Thank you.
I will closed this topic, thank you.