Pimax 8k dead. Still no replacement

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I’ve emailed pimax and Matt many times and I’ve done all the paperwork they offer me a little store credit or for the unit to be replaced… So I’ve asked for the replacement option but once I ask for that no one has taken the next step. I’ve emailed Matt and he won’t respond. 5 months I’ve had a pimax for a paperweight.

@PimaxQuorra

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Added pimaxquorra to your post. Please post your ticket number.

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Hello DBVR,

Please share me your ticket number, we are here to help you.
Will forward to the CS team once we receive your ticket number.

Have a wonderful day.

Sincerely,
Quorra.Pimax

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Hi thanks for the quick reply.

#17324
Wed, Aug 28, 2019, 5:19 PM
Dallas.hao <Dallas.hao@pimaxvr.com

I’ve spoken to Matt a few times and I’ve asked for the after sales option as I can’t use this VR headset at all… I feel like I’ve been conned.

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Hello DBVR,

Thank you so much. We did forward your ticket number to our CS team, please wait patiently, they will contact with you shortly.

Have a wonderful day.

Sincerely,
Quorra.Pimax

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Cheers, I hope to hear from them soon.

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I was just shipped a replacement 8K a couple days ago so at least we know they are still replacing faulty units, I am a backer and that might make a difference Im not sure…

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Hey mate, How long did it take?
This was a backer unit, my Mate got it for my birthday and he was a backer and he started the whole warranty claim before it stalled.

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Thank you your Title has been updated

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Hello Stixvr,

Did you raise any ticket at our Support? If you do,please kindly share me your ticket number.
We will forward to our CS team and take immediate response on your request.

Have a nice day.

Sincerely,
Quorra.Pimax

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Hello DBVR,

We did forward your ticket to our CS team, they are working out to solve your request.
Sorry for any inconvenience that we made.

Have a nice day.

Sincerely,
Quorra.Pimax

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Thank you but my ticket has already been resolved.

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Hello Stixvr,

You are welcome, we are pleased to assist on your problem.

Have a nice day.

Sincerely,
Quorra.Pimax

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Hello DBVR,

Please kindly check at your ticket, as our CS did respond on it.

Have a wonderful day.

Sincerely,
Quorra.Pimax

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Hi, I can’t see anything where about’s am I looking?
Nothing in Email’s and nothing on here.