Pimax 5K+ (XR actually) and error 106000 [problem SOLVED]

Pimax 8K Series
1

Hi all,

Today I received my Pimax 5K+, however since I have set it up all I get is Error 10600 within PiTool. I have been browsing around for tips on fixing this, but to no avail. I have tried the following;

1 Tried a number of versions of PiTool, most recent to older ones 129, 90. 91
2. A number of uninstalls and re-installs of each version of PiTool
3. Chaining USB and Display ports used
4. Fresh re-install from Clean Re-install within nVidia Experience
5. Reset the firmware - as per SweVivers video
6. Shut down and restarted Pimax Services
7. Cleared all Pimax details for %APPDATA% folder, before doing re-installs of PiTool

  1. Used our secondary machine for all the tests above - same issue

Could this be a faulty DP cable? The Index and the Rift S are connecting via the same DP on the graphics card.

I have raised a support ticket for this already and awaiting a response, but I thought I would check i anyone had any other suggestions - before I return via Amazon.

Thanks in advance for any responses.

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Hi @TheVRRealm
Are you using an AMD graphics card ?

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Totally forgot to add my specs on my post…

Intel Core i7-7700 3.6GHz, 16GB DDR4, NVIDIA GeForce 1080Ti 11GB

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Hi the only thing I can suggest is unplugging cable from headset & reinserting plug. It might have come loose; even if seems tight.

Otherwise is the hmd led red? If so this sounds like a possible faulty cable.

Just to verify as well if your running Nvidia 10series card you may need to install Nvidia firmware.

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Okay
Error 10600 is afaik a DP disconnected error. Try a different DP port.
Edit. See you did already. Try the trick @Heliosurge suggested

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This link has a link to Nvidia uefi firmware tool.

https://community.openmr.ai/t/faq-getting-started-5k-8k/9468/3?u=heliosurge

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Ran the tool, says Firmware is already up to date,and unplugged the cable from the headset and back in (heard it click into place) and still the same testing from multiple DP ports on the 1080ti.

Still the same error and red LED

Thanks for the suggestions

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You might try this section if you haven’t already: https://community.openmr.ai/c/support

Then of course you could file a support ticket, but their respose time might be long.

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Your quite welcome. Sorry to hear your having problems with the headset. It sounds like a defective unit. Most likely a faulty cable.

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After all the stuff You’ve tried it seems like it could very likely be the cable or as @Heliosurge suggests You might need a UEFI firmware upgrade on Your GPU.

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Thank, I think it is the fault cable, I have ran the tool suggested by @Heliosurge, and it says my Firmware is already up to date.

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He said he tried the firmware update tool & returned it’s up to date.

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D’OH… Didn’t see that… :woozy_face::grin:

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Thanks I have raised a support ticket, and with ordering it through Amazon I have a few weeks to return it with their returns policy.

So, if I have not heard anything by the end of this week I will just return it and get my money back. Would be a shame to do it as I really wanted this to play my racing sims with. Was the main reason I ordered it,

@Konger

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I have had this problem also, with my RTX 2080. It’s a bug in the recent nVidia drivers. If I rebooted my PC, I could run 1 VR session, but all subsequent sessions failed with this error. When nVidia posted another driver update, I tried it and had the same problem. All of this started BEFORE I updated PiTool to version .197.

Try this first…

SOLUTION: The problem went away when I reinstalled the older nVidia 436.15 drivers. I haven’t had a reoccurrence in weeks. I mentioned this in a previous thread and it fixed that user’s “DisplayPort not found” issue too.

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Thanks will certainly give this a go. Just downloaded the driver recommended and letting it install now. Support have also emailed me over a recommended version of PiTool I have not tried, so will install that one when I test if this has fixed the issue

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Unfortunately no luck doing this either. I have a member of Pimax support on a skype chat now. See how this works out

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Well support was fantastic n Skype. Gave them remote control of my PC and they ran their debug tool and found an issue within the Applet and now it is all working.

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Awesome congrats! :beers::sunglasses::+1::sparkles:

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@TheVRRealm You’re lucky! I have the same problem, Skype and Teamviewer session but still not solved.

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