Hello guys, because of cracks on my 5K+ (never fall, no stroke) i don’t want put more money for delayed controllers, i don’t want wait many months for replacement that’s enough for me so that’s why i sell it on ebay for europe if you’re interessed
My 5K+ is from a pre order sn:203XXXXXXXXXXX, no black dots, send with europe power supply, auction will end tomorrow 19:22 UTC/GMT (London)
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My 5K+ replacement took 2 weeks (15 days) in summer. So their support has been great for me. In contrast, my Index Controllers replacement took 6 weeks (41 days).
Go figure.
But good luck with whatever you do.
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But now China HQ handles all RMAs. Go figure 
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That is News to me.
What about their outpost in Florida with @PimaxUSA ?
And didn’t they plan on setting something up in Germany after they’ll close their outpost in Brexitland ?
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Yes , I read about plans but right now its a pain, belive me, I’m in RMA process and my unit traveled 1 months to Pimax Shanghai office, 3 weeks latter they still “preparing” to send me replacement. Many folks lost hope, 2 ~3 months RMA is standard right now. If I know this before I will sell it as well…
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From Germany it went via Amazon Return and came also back from Amazon.
Total turnover 1 month
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Wow that’s a crazy long time indeed 
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That’s pretty disturbing, I’ve just packaged my index controllers up for return… expect them some time in February then 
OP I feel your pain… feels like it perhaps wasn’t worth it after all this time, I’ve considered swapping to index headset a number of times. Mine has a hole in the corner, the velcro came away from the strap and I have a couple of dead pixels. I had to swap the cable too.
That said I’m sending my index controllers back for two different faults… can’t win.
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Hi guys, the auction ends in less than 2 hours it’s 421€ at the moment
edit : finish, thanks you can close this topic
my replacement ticket is 9 days old, got 1 response asking for photos, nothing since then… Don’t expect a miracle at this time.