My Pimax has small cracks on the top left corner after only 12 days of usage. Sadly since this is the newer improved P2 unit and some of my friends got the same issue I can’t see why I should replace it when the new one will have the same issue of cracked casing. It is hard for me to go back to my Vive again after this amazing experience you offered to me, thanks for that.
Please take your headset back and give me the money instead, I would even pay for the shipping.
thank you very much for your fast reply, I opened that ticket as suggested. It is really hard and I’d rather would have a device that doesn’t crack, but I hear that issue way to often since I placed my preorder.
It’s definitely perplexing as there are some users whom have had it since Nov/Dec without cracks & the leaked drop testing video suggests the housing should handle well.
Pimax team is out of the office til monday. Real numbers of faults is not known. I imagine they are looking into root cause(s) & on coming up with a solution as if this is high enough will be costly covering shipping costs in the meanwhile.
i use my pimax quite often(since 01/2019) and thought all the time i have no cracks on the housing. but now I have 3 cracks too.
can someone tell me when i can request a replacement, if the replacement is then really better and no more cracks occur.
I think it is not very smart for pimax that they send out over all a replacement but still has the same quality. so you will have many returns over and over again.