No Hand Tracking Crystal

Date: 23 July 2023
Issue Title: No Hand tracking Crystal
Description: Pimax Client will not Recognize mounted hand tracker 170, that was unmounted from my 8KX. Ultraleap was installed per Pimax Technical Team with no results.

HMD Model: Crystal
First 3 Numbers Serial: P301
Pitool Version: Client ver:
**HMD Firmware: V1.2.2_au0628 **

System Info

  • Windows Version Win11:
  • CPU: i9 13900K
  • RAM: 64
  • Motherboard: Z790 AORUS Master
  • GPU Model: RTX 4090
  • GPU Driver: 536.67
  • SteamVR Version: N/A
  • Oculus Version: N/A

Attachments (Pics/Video etc…)

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