New support forum for orders?

Pimax Hardware Pimax Discussion
21

Hello Jeroen,

My pleasure mate! If you got any problems,don’t hesitate to give us a @

Have a nice day!

Cheers,
Quorra.Pimax

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22

Hi @PimaxQuorra.

Hope you are all doing right, regarding the situation with the virus.

I had no update on SO9263 and SO8234 anymore… Could you give me an update regarding these orders? Thanks a lot.

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23

Hello Mindscan,

Sure mate, will forward this to the logistic team, to check your order status.
But there’s an update on all delivery, due to the CoronaVirus, the courier will be start operate on 10.02.2020, so mostly the shipment will be delay for a bit.

Have a nice day.

Sincerely,
Quorra.Pimax

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24

I hope all is well for Pimax and it’s employees in regards to the CoronaVirus . Stay safe :+1:

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25

Well, @PimaxQuorra, the strange thing is, that two months ago i got a reply on my ticket that the bs and controllers were already om the way to the EU warehouse from Amazon. That means they should arrive there in a few days. As in EU there is no lockdown regarding the virus, i Just don’t understand why Amazon did not start delivery. Your story is a different story than the reply i got at the time. Was the answer i got then not true? I see no point in the fact that amazon.de would hold packages that are already paid for, for two months in the EU warehouse because a virus outside EU?

26

Hello Mindscan,

Maybe you should share your ticket number/ order number with us. We will assist you check the status, if not it gonna be weird for your situatio.

Have a nice day.

Sincerely,
Quorra,Pimax

27

Well, @PimaxQuorra , my order number is SO9263 and here is a copy/paste from the reply i got back in 6 january:

PIMAX TECHNOLOGY (SHANGHAI) CO., LTD, handy.yao

Published on January 6th 2020, 8:58:23 am

Dear Florijn

Now the controller and base station already on the way to EU FBA warehouse.

Once it arrived, we will start to ship all orders.Pls be a little patient

Thanks

As you can see, in this reply regarding my order, the goods were already on the way (so within a few days at the FBA place?) I don’t get it, do i read the answer the wrong way or was it just not true? Please be upfront and honest on this one.
And if i want to cancel my so9263 and so8234, will i get refunded and get back into the original plan of base stations and Sword Sense controllers, as well as the 100 dollar downgrade coupon?
Hope to hear straight answers, thanks,
Mindscan.

1 Like
28

Hello Florijn,

As we got the update from the logistic team, they started to deliver the products to the users. So the Plan F will soon arrive at your doorplace.

If you insist to make the refund, our support team is willing to help, and you can get back to the original plan, but regarding the downgrade coupon, we need to confirm with them.

Sincerely,
Quorra.Pimax

2 Likes
29

Ok, thanks for letting me know, i am considering my options, at the moment.

Thanks again,

1 Like
30

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