New support forum for orders?

peteo · January 3, 2020, 2:52pm

What is this site:
https://store.pimaxvr.com/forum/pimax-forum-3/ask?post_type=discussion

PimaxQuorra · January 3, 2020, 2:55pm

Hello Peteo,

Yes. This site is specially for user’s problem on (refund,shipment,tracking and etc…)
You may view the post on the latest update about COMMUNITY.
https://community.openmr.ai/t/openmr-community-and-pimax-support-forum/24854/6

Cheers,
Quorra.Pimax

peteo · January 3, 2020, 2:56pm

Thanks.
Cant seem to log in. Does this work for backers?

PimaxQuorra · January 3, 2020, 2:57pm

Hello Peteo,

Yes. Actually we just switch the forum.pimax.com to this brand new OpenMR community. You can log in via your old account.

Cheers,
Quorra.Pimax

peteo · January 3, 2020, 2:59pm

no I am talking about https://store.pimaxvr.com/forum/pimax-forum-3/ask?post_type=discussion site

PimaxQuorra · January 3, 2020, 3:09pm

Hi Peteo,

For this support site, you can post a discussion with your own Pimax Account.

Cheers,
Calvin.

peteo · January 3, 2020, 3:11pm

yes I tried to login to https://store.pimaxvr.com/forum/pimax-forum-3/ask?post_type=discussion with my pimax account (not forum account) and it does not work

PimaxQuorra · January 3, 2020, 3:36pm

Hi Peteo,

As our website is undergoing maintenance, so it might causing an interruption/issue on the support-forum.

Cheers,
Quorra.Pimax

asonkin65 · January 3, 2020, 7:09pm

I can login to the support forum with my Pimax (not forum) account, but now all my orders disappeared from my Pimax account…
EDIT: I can see support ticket I raised 2 months ago, but 2 of my last month orders are not there…

jeroen · January 3, 2020, 8:02pm

good find, my order is gone too
@PimaxQuorra can you look into that?

mindscan · January 4, 2020, 12:43am

One of my 2 orders has dissapeared, too. I am missing the one bought with the downgrade coupon (2 comfort kits). Regarding SO8234
Also did not get a delivery date for SO9263.
It would be nice to know when, where, what and how exactly.

TrevorVR · January 4, 2020, 1:12am

They are working on with the missing orders problem (afaik not really missing)
Will see if we have more information about that tomorrow.

PimaxQuorra · January 4, 2020, 5:41am

Hello Asonkin,

Sorry on the issue, but our team is working out to solve the problem, but no worries on the abnormal orders status, we did back up those data. The order will recover once our maintenance is over!

Cheers,
Quorra.Pimax

PimaxQuorra · January 4, 2020, 5:43am

Hello Mindscan,

The abnormal order status was happened due to the maintenance on our website backstage. We didn’t expect will affect the order status, but our team is working out to solve it.
Please be patience with us, and you will check you order once the maintenance is done.
Regarding the delivery date, I’ll ask my colleague to check for ya!

Have a nice day!

Cheers,
Quorra.Pimax

asonkin65 · January 4, 2020, 5:48am

Thank you! 20 20 20 20

PimaxQuorra · January 4, 2020, 5:59am

Hello Asonkin,

You’re welcome!
Show us some loves!

Cheers,
Quorra.Pimax

mindscan · January 4, 2020, 8:37am

Thanks for replying to us.

PimaxQuorra · January 4, 2020, 8:38am

Hello Mindscan,

My pleasure mate!

Cheers,
Quorra.Pimax

PimaxQuorra · January 4, 2020, 3:08pm

Hello Jeroen,

Our team is doing the maintenance on the website backstage, and we found out it did affect on the account’s order status. But we do have the back data, so in no long time you will get your order status back to normal. Or else you might check now, as some of them are already restored!

Cheers,
Quorra.Pimax

jeroen · January 4, 2020, 3:25pm

Hi i see my Order is restored, Thanks!