- The sponsor sends a signed binding declaration of consent to send the broken hmd to pimax.
- Pimax sends a new hmd to the supporter.
- The Supporter sends the broken hmd to Pimax
- Everyone is happy.
3 Likes
I just had to pay for my broken 4kBE to be sent back even tho its still under warranty so that sucks as now i have no 4k and still await my 5k and 8k
they cant even read support tickets let alone answer them. so that 4 step process will take years for them…
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I get that, if you still have some use out of the device ( like stuck pixels or so) - but if it doesn’t do anything at all, or you won’t be using it in this state… why do you need to keep it?
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And 2 of them at that ignoring requests to even send 1 back (to save them money) 
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A “signed binding declaration of consent” is useless. What’s to stop someone from just keeping both headsets? Some slip of paper with their name scrawled on it?
If you want Pimax to ship you a new headset immediately, then Pimax should take your credit card number and put a hold on your card for the amount of the headset you’re exchanging. If the customer sends the headset back in a timely manner, the hold on their card is released. If they don’t send it back, they get charged the full amount of the replacement headset. If you don’t want a hold on your card, then you have to ship your headset and wait until Pimax receives it and ships a new one. That’s how I think it should be done.
5 Likes
This to me makes sound sense for them to consider doing this.
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I really think some people just wouldn’t honour any agreement I’m also sure that many would!! Legally how could they truly enforce anything
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Credit card hold deposits work well as Hotel & Car Rentals also use this.
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Hotel and Car Rentals don’t take months to resolve an issue, it’s a poor choice for Pimax.
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In your replacement scenario wouldn’t take months. Don’t confuse ks delays.
In the early days of replacement it was quick though we learned UK backers suffered as a result.
A hold is not a charge until it is changed to one.
I’m talking about the 1+ month turn around for support tickets. So you send your defective headset back and hear nothing for 2 weeks, try to bump your support ticket and hear nothing again for 4 weeks. All the while a $1000 hold on your cc. Seems like a bad deal to me.
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Hold is not a charge & will not affect your monthly payment. It is also a lot quicker to process than support tickets that often requires translation.
Blame those whom thought not shipping headsets back was a good idea.
If they actually ship the replacement unit when they make the hold then fine, but I see Pimax as being too disorganized for that and likely the only thing that will change is your money will be stuck in limbo while your replacement unit is also stuck in limbo.
I would feel better about sending the unit back and having a tracking # to confirm receipt. Shipping from anywhere in the world to China takes <1 week. I have zero faith a hold on my cc will speed up the process, all it will do is have them messing with my cc while I wait the same unknown 1-2 months for response or replacement.
Your suggestion with the credit card is in my opinion nonsense and not feasible
there are people with rechargeable credit cards, which must be charge with credits … and pimax would have no control over that.
furthermore, probably some people have no credit card anymore.
Jjelled credit cards?..
sorry, rechargeable credit cards
1 Like
Gotcha
Most don’t accept prepaid credit cards any more.
So it would have to be a real credit card.