My Helpdesk ticket stuck in "Waiting for Customer Response"

Pimax 8K Series
1

Hello,

@anon74848233 @SweViver
I have logged into Helpdesk to see the progress of response for my ticket #17,784, and it says " 状态 Wait Customer Response", even though I had replied. I then copy/pasted the last Email directly into the Helpdesk mask and updated it, but the status remains. Maybe it’s a bug in the Helpdesk system. Please take a look at it if you can. P.S. I’m also waiting for the shipping reimbursement of #17,070. :confused:

Thank you & best regards!

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2

Hi Jannik,

I am so sorry for the inconvenience.

I will let Wythe reply to you and I will reimburse you for the shipping later. Thank you.

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