Hello,
I am order number P123844. I would like to know the status of my order. I was told when I made the purchase that the headset would be sent out between March 10-16.
On March 10th I received an email saying they had requested pickup by the courier and a tracking number would follow shortly. I have not heard anything since. I have emailed multiple times and have not gotten a response.
I am considering canceling my order. I would like to know if my Pimax 5k+ has gotten lost or if it simply has not shipped yet. Please send my Pimax and provide a tracking number today or I will cancel my order.
Hi sorry for inconvenience!your headset has arrived the oversea warehouse, we will provide the shipping informations to our logistic this weekend, and our partner will arrange the delivery next Monday or Tuesday
Hi Mrvr, as state in PM, normally it will take 3-7 days from SH to oversea warehouse. At the same time, this period is out of our Pimax’s control, we can only try to push. Please give us some more time, the headsets were indeed shipped out.