They gave me a Euro plug?? I live in the US. Can i use the one for my vive?
EDIT: I just tried, it is a little too big for the slot… -_-
@anon74848233 Help please
Curious if they sent all us backers the wrong plug.
Ouch! Sorry to hear. A 12v wall plug of 2amps or more will work. Other wise a Travel wall adapter to use EU devices in North America should work as well.
Hopefully not. But this kind of mix while unfortunate happens at times. At least it’s only a dc psu.
Get a travel adapter
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This shouldn’t have happened, I was asking Xunshu about this matter some half a year back and she assured “don’t worry, we got this”
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Clearly they dont lol
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Well shit happens.
OP, easiest/fastest way is to buy another adapter of 12 volts and at least 2 amperes,edit. or an adapter, like @TonytotheB already suggested. Be sure to double check the polarity.
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i just spent over an hour driving store to store to find a euro to us adapter overpriced at 25$. owell what are you gonna do
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That is a completely ridiculous price, unless what you actually got was a converter. They would actually change the voltage, while an adapter would just change the physical connection.
EDIT: Also, not sure where you are staying that it would take an hour to get to a store with an adapter. Wal-Mart and some other superstores would probably carry travel adapters.
Shouldn’t but have heard of this with other international priducts.
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Wow i have seen these adapters cheaper than that at a variety of discount stores.
I got it from walmart but the first one I bought didn’t work so I had to bring it back and there’s a million people in walmart near xmas
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It is really the worst time in the year to go shop. I’d stand in any line to get my pimax to work if I had gotten mine though. 
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Please contact our support team via servicedesk if you need ask support team for help
The servicedesk link : http://feedback.pimaxvr.com/ 
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Yes, the service desk 
No… I’m in NY… my unit had the correct electrical plug… Butosai just got unlucky.
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Tomohm any idea when Tyrel might upload a review? Very generous to give him a demo! Thanks
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Damn, so you got MY Pimax ?! Send it over to me, immediatelly !! 
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I believe he’s going to upload it today… but I don’t think he’s going to give it a very positive review.
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