Is anybody there

@Matthew.Xu @anon74848233 @Pimax-Support
Have tried repeatably to change my order from 8K to 5kBE OLED to NO avail,no bloody answer
this is getting ridiculous,how do we communicate if no one answers !!!
Pissed off backer being treated like crap once they have your money.:rage:

1 Like

Are you assuming they work 7 days a week in China?


Mate they are on the same timezone as myself

1 Like

Which is 5.36 pm Monday

1 Like

China is a socialist state. In such systems, customer focus is absent, as the concept.

1 Like

Didn’t they say one week ago that the orders can’t be changed anymore?




Dear all,

Thank you for your patience in waiting and support for the Pimax team.

We are happy to say that until 17thJanuary, we have already produced 6,314 units, which account for 80% of the 8,000 units as planned before the Spring Festival (5th. Feb). We are confident that we will be able to accomplish that goal in the next week.

Due to the relatively late arrival of the panels for 8K headsets, we have focused more on the production of the 5K headsets, and until now we already have 1000 more units of 5K headsets produced than those pledged during the Kickstarter campaign. From last week, we started to take the production of the 8K headsets as our priority. It is expected that the production of the 8K headsets should be completed before the 27thJanuary.

We would also like to share with you the latest status of shipping:

  1. Pimax 5K Plus

ž The delivery information of 2880 units has been confirmed by our backers, and we have already shipped 3259 units to overseas warehouse until 18thJanuary.

ž Until now we already have sufficient units for our backers in the warehouses in the U.K., the U.S. and Hong Kong with hundreds of surplus units for other requirement.

  1. Pimax 8K

ž The delivery information of 1550 units has been confirmed by our backers, and we have already shipped 427 units to overseas warehouses.

ž Until 18thJanuary, we have a shortage of 1083 units, with only 40 units surplus in Hongkong warehouse and no stock in the U.K. and the U.S.

ž1,111 units are already in production and they are expected to be shipped before the 29thJanuary.

Since there is a sufficient supply of the 5K Plus headsets, if any 8K backers choose to switch to 5K Plus, we can ship it immediately. And meanwhile, 5K BE has passed the internal quality verification process, and we have just started to collect the number of those who would like to switch to 5K BE. If there are any backers who would like to change their choices, we will also give priority to the production of 5K BE. Please contact us if you would like to switch to the BE version.

In addition, up to now, we still have 801 backers who have not given us confirmation of the delivery information. For these units, they can be shipped immediately after confirmation. And please kindly contact us via if you are one of them.

Jup, they said it. But there are already backer that wanted to make the switch and were told it wasn’t possible. So, good luck buddy!

China is less socialist than most european countries. They’re actually a low trust society and given that saving face is paramount and we are dealing with PR staff, you should always imagine that somebody is winking with one eye when reading information.

God knows why this is working out at all but congratulation to China for being so successful!


“Is anybody there”
Made me think of Jamiroquai, just because it’s in the lyrics.

Not mentioning that other Jamiroquai song :wink:


Well I’ve had this playing in my head since I saw this topic :sob:


¡Ay, caramba!

I am positive though that @Matthew.Xu will be able to sort out your problem with the support desk.


By the total silence on the forum I wonder if they have taken Sunday and Monday off ? they certainly
deserve a decent break,would really like a reply officially though.


Dallas and Matthew worked on Saturday which is not unusal in China however at Pimax it seems it is. Just theorizing here, maybe they are already winding down activity before the holidays as production numbers seem to indicate?

Spring Festival travel season or the Chunyun period, is a period of travel in China with extremely high traffic load around the time of the Chinese New Year. The period usually begins 15 days before Lunar New Year's Day and lasts for around 40 days

Virtual Insanity right there :slight_smile:


Well than maybe take a deep breath & relax. Working yourself up only serves to cause health issues.

There are astronomically more of us than pimax team members. You are hardly being treated poorly.

1 Like

Indeed just another needless false stereotype being applied. :beers::sunglasses::+1::sparkles:

I have seen often best in class from this company at times & other times just areas that need work like other companies. But it is there commitment to improving that counts.

1 Like

I side on Pink Floyd myself. :beers::wink::+1::sparkles:


Well they would deserve it if they did.

Maybe you have been to China? I have accompanied a friend on a lot of business trips there and Chinese people themselves said that they need to vet who they are doing business with. Also having had a gf from the mainland might count for something?

1 Like