Since the Brainwarp Beta’s, whenever I move my head vertically or laterally, the image on my 5k+ separates slightly, so it makes the screen look as though it is “juddering” or jittery, even though the framerates aren’t dropping/ ie maintaining 90 etc.- hardware = 2080Ti/8700k/32Gb Ram - and am getting this on everything, including the default SteamVR loading in screen (the room with the lines off into the distance and on the roof etc - the basic, default one; not the “beta home”). It makes all experiences unplayable, and given that the previous version of Pitools added the firmware update that breaks backwards compatibility, I am stuck with this now, hoping that every new version of Pitools will fix the problem (which they haven’t to date). I also have an 8k but haven’t tested it (dont want to upgrade the firmware and break pre-Brainwarp pitool compatibility). I have a Vive Pro and there are none of these issues with it - have gone back and forth between the headsets trying to compare - so I am confident that the lighthouses etc are all working fine and the issue is with the Pimax headset.
I get it that it is Beta software etc - but it is an unusable product at this point and it is not getting better with any of the iterative versions that have come out. I have pretty early Pimax hardware (received mine in Dec 2018) so was wondering whether I might be a candidate for the thing where Pimax remote access into your computer and upgrade some settings on the headset - does anyone have any details on how I can talk to someone about whether that would be helpful ? I can’t seem to make an account on the support portal - I get stuck in some kind of logging in loop. Any help appreciated - thanks @moz @Matthew.Xu