Some people said, we don’t want to solve the problem from forum, because we want to hide some problem.
Sorry, u misunderestanded us…
We hope we can solve all of your problems. But in fact, we do not have enough prople who can speak English to solve the forum’s problem ( just me. The other people are the engineers or…our CEO. So they don’t have enough time to help me to solve the problem ). And I need to solve the problem on E-mail. So if you have any problem, please contact our Skype: support@pimaxvr.com or our E-mail: support@pimaxvr.com
We can solve your problem as soon as possible by the Skype or E-mail .
(I was scolded by our boss:sob: because I can not answer all of your problem in time.)
And we hope we can have some Technical communication about Pimax here.
We know we are not prefact. But we are trying and improving.
Your criticism is our motivation.
Thank you for all of your suggestions and criticism.
And we will correct the problem and show you the solution on forum.
Thank you for your understanding!
Thank you for you statement.
I have tried to contact you via Skype but you appear to be off line.
I think that the biggest problem is being caused by out of focus image and it appears that this can only be fixed by changing lenses.
Would you consider making the suggestion that Pimax offers a set of different power lenses for people with different vision?
It could be offered as an option with a small cost.
Also a procedure to how users could change the lenses would be helpful as it would be very inconvenient to have to send the unit back for repair.
I think this is a good product if only the focus issue can be fixed.
Regards, Luke
I’m so sorry that our network has some problems sometimes.
And yes, we can send u a pair of new lens and the course. Please send us your address to support@pimaxvr.com
Thank you so much!
Thank you very much for your kind reply.
I will send you my address via email.
Regards,
Luke
P.S. Your reply has gone a long way to restore my confidence in Pimax.
And our engineer are making a video about it.
And if you have skype, you can add our Skype too. And make sure we can answer you as soon as possible. Our Skype number is our E-mail too.
This makes a lot of sense
I am going to email support. The hardware is fantastic but these connection issues are terrible. I really hope this can be fixed as I am already ready to jump into the 8k bandwagon if I am confident that the software will be reliable!
The other people are the engineers or…our CEO. So they don’t have enough time to help me to solve the problem ). And I need to solve the problem on E-mail. So if you have any problem, please contact our Skype: support@pimaxvr.com or our E-mail: support@pimaxvr.com