If you have a small problem with your Pimax HMD I highly recommend not sending it in for rma

General discussion
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I sent out my 8kx after waiting a while to receive it because of a light leaking out the lens and crazy mura. Well I regret sending it back.

I sent it for rma 4 weeks ago and took 2 days to get delivered. I live like 1 hour away from the Pimax in California that they made me send it to and I still don’t have my replacement.

Every time I ask any updates or where it is. all they say Is I made your order top priority at the helpdesk and some bs like that. Then finally 4 days ago they updated my ticket saying Ill let you know if its sent out in 1-3 days, and guess what, that was 4 days ago and nothing. Its literally like 1 hour away, why does it take so long for me to get a replacement from their? All I receive are sorry stupid “sorrys” and “top priority”

I’m afraid to rma my index controller that came broken so I think I rather have a broken bad experience than no experience at all.

So if you wanna RMA something, just know you won’t be getting it back any time soon…

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one month is far from record breaking and i’m pretty sure they send you headset to china from how its sounds its not a replacement

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I know people have waited longer, but people shouldn’t be waiting in the first place, and no compensation either…

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In a away I agree. RMA wait/delays should extend the Warranty equal to the wait time. A year warranty isn’t good if it takes 1 to 3 months to get a replacement after it being returned/approved for RMA.

A recent post not sure where has mentioned pinax is out of stock on Index Controllers from a fellow user.

@pimaxquorra can you confirm and have warranty vs RMA time to replace? As if a member waits 3 months on an exchange/cable shipped that is 25% of the warranty used up without being able to use the product.

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I was told they were receiving a shipment last friday. Warranties should be/ better be at the top of that list. Any thing short of that is unacceptable

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Hello Sir, what is the ticket number you submitted? I will ask the customer service to check and confirm the situation

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7837 and 8809 are the ticket numbers for my faulty items

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Did you ever get an update? I also have a unit in for RMA. It has only been a few days since it was received, but i am absolutely not going to wait for 4 weeks, especially if i can order a new one and have it here in one week… :thinking:

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they said “you are in the shipping list” please wait patiently" since 3 days ago… don’t expect much

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Doesnt sound to promising. What a disappointment. I would have been happy to keep mine if it were a small issue, but having the right eye flicker a double image was un-usable. I have a job ongoing 5 miles from their “warehouse”. I tried to drop mine off as well but was denied. I wish i hadnt driven by. Seeing the scale and quality of the establishment gave me instant buyers remorse

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Likely just a holding company subcontracted by pimax. Synnex is one of those types of companies.

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