I recieved my pimax 8kx but did not receive my controllers or basestations

[Troz]

I raised a ticket regarding the fact that my base station and controller bundle was not included with my 8KX, and they undertook to send it “before early October”.

I have to say that Pimax delivered on this undertaking, as the bundle was sent on 28 September, although I did not receive any notification or tracking number from Pimax.

Fortunately I had taken the advice of people on this forum and had created an account with Fedex and downloaded the Fedex app to my phone. From this I got an alert that a parcel was on its way, and when I looked at the tracking details on the Fedex site I saw that the reference number was my 8KX bundle order number. So it was obviously from Pimax.

As I noted in an earlier post, the bundle was sent from Shenzhen rather than Shanghai, which probably explains why it was not sent with the 8KX. These places are a long way apart.

Using the Fedex website, I then followed the package on a merry dance around the world over the next two weeks:

Shenzhen > Hong Kong.
Hong Kong > Osaka (what?)
Osaka > Guangzhou (WTF? That’s just down the road from where it started)
Guangzhou > Singapore
Singapore > Singapore > Singapore > Singapore > Singapore > Singapore for three days
Singapore > Sydney, today.

I’m in Melbourne. Based on how they went with the 8KX, I’m hoping to get it in the next couple of days. Doubtless all this makes sense to Fedex’s logistics system.

[Pimel]

I take it they use a very useful AI to help with optimal logistics routes (optimized for their profit of course).
So what doesn’t make sense to an individual can make a lot of sense for a corporation.

[Troz]

Yes. Shenzhen to Guangzhou via Osaka is a bit like, I don’t know, Amsterdam to Antwerp via Moscow.

[Troz]

Just received the e-mail from Pimax advising me of a tracking number for my base station and controller bundle.

…two weeks after it was sent, and two days after I received it!