I Need Help With My Tickets

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1

I have created a ticket for a faulty cord on my 8k+ ticket # 24541 and received approval for replacement back in August 2019 but have never received the cord and cannot get a response on my ticket!

Furthermore I purchased that same 8k+ at the $999.00 price point on November 4th 2019 and have not received the smas that is supposed to come with it. Order S05701 it has been over a year!

Also I have requested a refund for the eyetracker that I paid for like 5 months ago. Mostly because they never sent it to me and the reviews don’t seem to be good anyway. I have never received a response to my request for the refund. Order S065701.

I WOULD LIKE TO GET THESE RESOLVED!
@PimaxUSA
@PimaxQuorra
@SweViver
@anyonethatcanhelp

3 Likes
2

Hello,

We have the response from the support.
The replacement stuff is now undergoing processing, while the refund for ET Module, you might need to log a new ticket, and provide it to us, they will help you to process it once receive the new ticket info.

Sincerely.

3

Hi quanentanglement,

Have your problem been solved?
If not,please submit a ticket through the following link, where our technical support team will provide individualized solutions for you.
https://support.pimax.com/a/tickets/new

Regards,
Apple