I’m not able to change my email address at pimax.com or the official forum, because “Dashboard-Account details-email address” is greyed out.
I sent an email to support. They responded once asking what I needed help with, so I reiterated. No response since.
I also tried asking at the official forums, but the topic is locked behind “pending moderator approval”.
Has anyone successfully done this? I do have a 5k+ purchase on my account, so I can’t just ignore it and create a new account.
At least I was able to change my email for this forum, but it’s not much comfort.
Maybe @PimaxQuorra might be able to inquire how to have this changed.
I would imagine an Admin on their platform should be able to accomplish this and send an email to your new address once complete.
Unfortunately, you may not be able to directly change the email associated with your account. In some cases, you might need to create a new account with your new email address and then contact customer support to request that they transfer your previous purchase history and data to the new account.
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