Contact the US office and give them your ticket number. I did this and got a RMA label next day.
na_support@pimaxvr.com or call at 407-567-7788. (Hours 9-5 EST M-F)
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I will let the team help you to handle your case, thank you.
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How are the cracked headset RMAâS going these days . Are they pain free and a fast turnaround ? I will have send my mine back soon so I can sell it .
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Fast is relative especially because there are a lots of tickets. On top of that they changed the system internallyâŚ3-4 weeks I would say.
Has anyone different experiences?
right now it seems you are lucky if they even reply to your ticket in 3-4 weeks
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Having the same issue as well. Ticket submitted on the 5th of November. My biggest concern is the crack on top here. Considering using superglue to re-enforce the crack so it doesnât break completely.
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Created a ticket for my second RMA for a chipped 5K+ on the 8th of November. Three weeks later and no action on my ticket (#19892). Like others, I waited until I thought that Pimax had sorted out case quality issues which, IIRC, was around the end of September. I donât want to spam their support by making a new ticket to ask about the previous one, but it feels like Pimax is deliberately handling these cases slowly so as to just make backers give up.
@PimaxUSA you said to my face, and you are on the record on video, that backers wouldnât be left hanging with this issue. Whatâs happening here?
Sorry for the inconvenience. The team will follow up on your ticket soon.
What happens if you have a 2nd hand headset and it had a crack already on it and a new one appear since taking ownership?
I sold my 5k+ yesterday . The fellow wasnât worried about the 3 small cracks so I guess thatâs one less RMA .
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Canadians should deal with Pimax NA for cracks. Itâs much more efficient atm.
I was going to pay the extra to keep my 5k+ when my 8kx ships but my ticket has been completely ignored since it was created on October 30th.
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Still havenât heard back on mine yet
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Iâve asked the team to reply to you immediately. Thank you for your patience.
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Still have nothingâŚ
Hi Robert,
I am sorry for my late reply.
I have been replied to you at the helpdesk, thank you.
Im posting this here not only make Pimax aware of my issue but also for the public to see how backers get treated, yea I know they are backed up on tickets but its been over 2 or so years since the Pimax 4K was released, I think its time for Pimax to get thier sh!t together regarding customer service. 
AnyhowâŚBacker # 2,830 here,I opened the ticket October 30th, ticket #19,209 . I shipped my 8K headset with a cracked housing to Pimax a month ago, Pimax received it 20 days ago, I get the same email 3 times for the last 3 weeksâŚ
âSorry for the inconvenience.I will apply for a replacement headset to you, and I hope the new headset will send to you next week. Thank you very much.
Yours sincerely,
Matthewâ
Will you please ship my headset. Thank you, @Matthew.Xu, @SweViver @PimaxUSA
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Sorry for the inconvenience. We will response to you at your ticket. Thank you.
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I have replied to you
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@Matthew.Xu
Seems the Cracks grow, even over the edges and Corners. I just noticed that mine have gotten a lot worse. Also, that the head strap mount is cracking, not so good, especially since i have no tension on the head strap (just the sides mainly).
and the other cracks seem to start going beyond âopticalâ.
Is there an Exchange plan for the damaged housings?
I filed a ticket at #21519
Edit: for some you Need to zoom in - there are thin lines stretching quite far over and around the corners
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