Unfortunately, it looks as if the (*the original engineering sample before the comfort kit) in the preview video of Tyriel was manufactured with the previous fracture-prone plastic quality.
It is easy to see that the plastic is pushed outward at the same pressure points, as with the previous headsets. In addition, it looks as if the prototype already has a crack in the front(!)
It is hard to imagine that the well-known problem with the fragile plastic housing is still present today with current prototypes (it isn’t, this device was not a Vision series housing). If true, it seems unlikely that this will change in the final (non-ruggedized) versions.
Which would definitely not be a purchase argument given the high headset prices, the unanswered questions about the headsets and the unsatisfactory situation with the upgrade plans.
(e.g. missing backer discount, undervaluated stretch goals, option to keep SG, high shipping costs)
Tyriel doesn’t have a “current” Vision 8k+. It was an engineering sample used to test V2 of the LCD panel. That one was before we even had an engineering sample of the comfort kit.
i just had a closer look at my 5k+ and it has developed at least 4 more cracks since I last looked . @PimaxUSA what is the turn around for a RMA to Australia ?
No not all. A few seem to be good. Ie i have 1 good early batches. & a user banged his off a window. But yes it seems a very high failure rate & if Tim’s is indeed a “vision” shell then this could be the start of a bad trend on new design.
That would be a wise decision, Germany would be an excellent candidate for central European distribution. Import tax and vat. are quite low compared to eg. Denmark.
This would again make a good base for European support centre for RMA’s and so forth.
I think I might have head this somewhere before I believe Kevin hinted this a while ago…
Well considering they advised us to wait. I’d hope they answer the warranty question. As it should start when last item received - the 3 months they said to deliver pimax controllers & LHes.
Hi Timo
Well what Kevin wrote means @PimaxUSA correct me if im wrong
That you can create a service ticket and have the device repaired/fixed/exchanged as a part of the warrenty.
He did not specifically state that the device needed to be in the warrenty period still, I see this could be a big problem with the Pimax 5K+ that are have casing issues, and still after new Headset has been recieved this forms cracks as well for some.
I myself have requested an RMA but have not heard anything back yet after creating the ticket. This was created 1 week ago. 11/04/2019 and has changed asignee 2 times without contact.
I believe Kevin hinted this a while ago…
