There are dozens of threads about the cracked housing on the forum. Have you tried search function?
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Heres one for example
https://community.openmr.ai/t/housing-issue-reports-cracks-imperfections-etc/17203
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I contact the support. How did they handle it in the past. I am angry because i just use the headset 3 days because i just get my valve controllers and basetations. Is it possible to get a replacement before sending the old one to Pimax?
It used to be, not sure about the current policy.
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When I RMAâd mine for cracks a few months ago it was not possible to get one sent before sending it back.
The process was to send it back, then they verify the cracks then they send a new one.
I called the NA support center and they gave me a shipping label for free which I used to return it. The Chinese support wanted me to pay for cheap shipping and then provide an invoice for reimbursement.
Kevin was saying that the Chinese support center was supposed to be switching to providing shipping labels at some point but I donât know if that had happened yet. So you may need to pay to ship it back and then get reimbursed.
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Yes this must be costing Pimax a lot of money .
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There are hundreds of user with the same problem. Mine had started cracks right after second week. They had promised me to send just the outer shell for DIY, but later never got a reply although I tried several times. Soon I will open another ticket just for replacement. I am afraid same thing going to happen again, and soon the warranty will be over in february. They should continue to support those devices with cracks as it is not the users fault. They screwed with the casing.
I hope they send me a new one.
Yes, unfortunately I can confirm that too.
I have received a new Pimax with the new case. It has been sent directly by Pimax.
I have done an RMA six times because of cracks.
I am horrible!
Unfortunately, nothing has changed.
I have the feeling ⌠Every Pimax gets cracks.
I got six Pimax 5k Plus.
All are broken after two to 14 days.
It is really terrible.
The technology is very good.
The cases are unfortunately very bad. Thatâs too bad.
Here are some pictures.
Pimax is now 15 days old.
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Do you happen to know the 7th 8th and 9th digits from the serial number on your headsets? This would be the manufacturing date.
The 7th is the year 8 = 2018, 9 = 2019
8th and 9th are the week of the year.
So 806 is 2018 the 06th week.
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And they were actually going to ship the âenthusiast gradeâ 8k+ and 8K-X without the ruggedized housing? I donât understand how they justify the price
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Wow. Is the last one from after sept 16 when was suppose to be new improved housing?
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Yep that should have been a new improved.
Not good at all.
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âImproved housingâ I believe it when I see it⌠Got an RMA at this point of time will report when I get the unit back⌠Hopefully they fixed itâŚ
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Did you really believe it? I believe there is no new improved casing. All the same. Just by luck some perform better than the others, or totally unstandardized manufacturing.
I did hear of one backer whom told me the housing seemed much sturdier than one he RMA. He also remarked other felt improvements.
So benefit of doubt maybe the housing tim received was used when it should have been quarantine(QA Hold) to be scrapped. More often quality procedures fall short.
But either way does not inspire confidence in âNew Processâ.
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I already stated before that early housings seem to have more fallout than was let on. Due to folks then receiving multiple defective housings.
I wasnât that backer but I can confirm this. My RMA unit from three months ago feels sturdier. At least it doesnât creak every time I touch it. The seams also seemed better. It wasnât one of the most recent âimprovedâ casing. It was the batch before the most recent one was announced.
Still cracked three months after I received it though.
Looks the the most recent batch is cracking too like you mentioned. That headset in the pictures is pretty recent.
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Does not matter. Most variation of these early or late housings all of them cracks either in 3 days or in 3 weeks, or 3 months⌠Some few are just lucky, most donât even report as they have been given up on Pimax, not everyone reports etc⌠To sum up, this casing design needs a really strong case which would cost more for them, and voila they have ruggerized versions, but I believe even they would crack !?
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