As a few know I’ve had mutliple faults with HMD’s from the start. In Feb I logged a support ticket regarding the cracks on #3. (#1 and #2 also cracked but were sent back for other issues…light bleed fault and stuck pixel issue).
After a few weeks Pimax just ended my ticket.
So I opened another one on the new system… but I specifically asked them not to send a replacement unless they were happy they had resolved cracks, I also provided my new address ‘just incase’ they ended up sending one anyway.
Next thing they sent one…and to my old address totally ignoring both of my comments. Managed to get it redirected…
At the weekend I finally had a chance to look at HMD #4
1/ PSU was USA not UK… so I happened to keep a spare from a previous HMD
2/ sparkle pixels… duff cable!! Why is that still an issue now??
3/ Lower half of one display has a defect, strange pattern in images…
4/ After about 1h of use at my desk, since it had issues I looked at the HMD and its CRACKED!!! That is ALL FOUR that have had cracks
Logged a ticket with pimax, got a response 48hours later… (I thought they made a big announcement of 24h? 48 is ok with me but pointing it out since its not what they promised)
No apology, just simple RMA process to go through to send back to get HMD #5, I’m not sure I see any point continuing with this.
So after 10 months we still have common QC issues and poor support.
As backer #6 I’ve lost faith that pimax will get on top of these issues but welcome a statement from pimax on why we’re still getting HMD’s cracking and dodgy cables? (another user in discord just got his replacement and its cracked so this is obviously still an unresolved issue)
Thats really a sign of no improvments and Pimax just giving a F! about the cracking and the cable problem…
You think the 8Kx will be better at all?? HAHA
Wow this isn’t very encouraging . I still want to RMA my headset because of cracks. I really hoped that they would have sorted these kind of problems by now .
This is not good at all. One member here not long ago ordered a 5k+.
1st one defectived but worked
2nd headset Came with an extra QC hand checklist from US. Didn’t power up at all (even with amother 12v Adapter) & waa assembled wrong along one seam. (Gap) Yet passed on the above points above.
Gave pimax 1 final chance. Received a good headset save he was one who has brainstrain/eyestrain from use. Problems getting refund resolved.
Due to above issues atm can only reccommend purchase through Amazon for peace of mind if a return is needed. Until pimax can get there Cuatomer Support working properly. There are very few companies that would make these kinds of mistakes.
@spamenigma by chance did you receive a special rubberstamp checklist with any of your what did you say 5 headsets?
I admire your persistence. I got the first headset, with black dots, dead pixels and was told it was perfectly inside manufacturing tolerance. So I decided to wait for EU support center to open (which was supposed to happen around May), but I guess we got @SweViver instead :).
Considering your experience, it seems our resistence (to accept Pimax quality) is futile.
A growing concern is warranty replacement period. I expect people have unused pimax with unknown fault waiting on accessories, lh and controllers that from october some will have had the HMD 12 months (like me!). Are pimax going to honour RMA’s for these common issues after 12 months?
Unless something has changed in manufacture since May… based on my own experience and conversations with others I’ve yet to believe this issue has been resolved and its just Russian roulette who’s HMD cracks next. As its not a day1 issue its a time bomb issue.
Maybe they should be ditching the current front part and looking to use at least the rugged front if that’s a confirmed improvement?
Doesn’t the warranty period reset to the first month once an RMA has been completed in the UK? Part of why Germany “loves” quality products is not perfectionism or anything similar, but the quite strict laws here. The legal warranty resets itself to first month if an RMA had to get done.
Whatever the case, I would not worry. Pimax has very good customer service now.
I’ve ran into HTC that demanded money for sweat repairs, Samsung that would outright refuse (dead pixel, “we’re not selling in Europe”), and Oculus that would refuse (CV1 black screen DOA, “we’re only selling through these 3 retailers officially in Germany”).
Honestly: Pimax however walks through the issues and helps - fighting the typical issues of a start-up organization - but always fair and quick to help with their products so far.
i’m starting to worry about my headset now, i used it for about an hour when i received it, was backer 60XX if i remember well, it has been sitting in its box since April. now i wonder if i have a defective unit like everyone that is complaining but that i simply cannot compare or see the defect at the moment…
IMO what happened here is so serious that a statement from Weng Zhibin, the CEO, is in needed. I would really like to hear how this can be explained reasonably.
I will keep bumping this thread until there is an official explanation of how this could have happened. It looks like Pimax just wants it to quietly go away.
While I appreciate Pimax wanting to fix this kind of a problem by likely offering yet another replacement, the main question here is HOW DOES THIS KIND OF QA PROBLEM STILL HAPPEN AT THIS POINT IN THE GAME?
Managed to get it redirected…
