Help: The right screen of my PIMAX 5K appeared with a strip of violet light at the bottom and top, which is annoying in the experience

Pimax 8K Series
1

Help: The right screen of my PIMAX 5K appeared with a strip of violet light at the bottom and top, which is annoying in the experience.

22%20AM
22%20AM960×1280 90.5 KB
34%20AM
34%20AM960×1280 89.1 KB
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52%20AM1280×1262 152 KB
21%20AM
21%20AM1280×752 101 KB
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07%20AM500×1040 36.4 KB

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2

Is it the first time its happening? Have you tried disconnecting the DisplayPort cable, or re-connect the cable on both ends? Also try to power off and on the headset and see if it goes away. This looks like a signal issue to me. :thinking:

3

Already disconnect cables, shut down system, restart HMD, reinstall pitool, reinstall video drivers and try different configurations in pitool and steam VR and continued with the same problem. I appreciate your help SweViver

4

Yes, this is the first time this problem has occurred.

5

What is the red between lens? (Nose area)

6

To me, this looks like the panel or backlight has shifted position. If that’s the case, I recommend you contact Pimax Support and request a replacement.

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7

just looks like nose space, showing fabric in the background.

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