Help my 8KX (2076) stuck in the ground!

Pimax Hardware P2: 8kX
1

Help my 8KX (2076) stuck in the ground !!!

New day, new problem. :sweat_smile:

My 8kx is stuck in the ground. :expressionless:
And the valve controllers are lying around somewhere just not where they should be.

Solution attempt so far was:

Reinstall all software.
Channel again new with the small hole.
And when I set the ground level to 177, everything is correct again, only the controllers are turned around and to my right.

does anyone know the problem and can help me. 1000 thanks in advance

PS: the only thing I could find…

SteamVR System Report created Wed Nov 30 20:32:55 2022

SteamVR Version: 1.24.6 (1664827616) SteamVR Date: 2022-10-03 Steam: Steam-Fehler Steam Branch: Steam AppID: 250820 Tracking: aapvr OS: Windows 11 OS Version: 10.0.0.22621 Direct Mode Vendor: NVIDIA Direct Mode Version: 526.98 Admin: No AsyncReprojection: Disabled Performance drops: 0/1 0/2 0/3 0/4 4395/4395 Display Mode: Direct Mode DeviceName: \\.\DISPLAY6 DeviceDirectMode: No DevicePrimary: Yes DeviceRect: 1920x1080 @ (0, 0) DeviceString: NVIDIA GeForce RTX 3080 Ti DeviceID: PCI\VEN_10DE&DEV_2208&SUBSYS_88071043&REV_A1 DeviceKey: \Registry\Machine\System\CurrentControlSet\Control\Video\{877227ED-70DC-11ED-B4BE-04421A94D973}\0000 DeviceMonitorCount: 1 Monitor 0 DeviceName: \\.\DISPLAY6\Monitor0 Monitor 0 DeviceString: Generic PnP Monitor Monitor 0 DeviceID: MONITOR\SAM7094\{4d36e96e-e325-11ce-bfc1-08002be10318}\0008 Monitor 0 DeviceKey: \Registry\Machine\System\CurrentControlSet\Control\Class\{4d36e96e-e325-11ce-bfc1-08002be10318}\0008 Device 1 - 760014415323 VR-Headset Vive MV HTC Device Path: /devices/aapvr/760014415323 Best Alias: /user/head Firmware: Hardware Revision: Camera Firmware: Version not available. VSync to Photons: 0.0111112 Display Frequency: 89.9995 User IPD (m): 0.063 Current Universe ID: 30 Previous Universe ID: 30

Device 2 - LHR-8526C18F Controller Knuckles Left Valve
Device Path: /devices/valve/index_controllerLHR-8526C18F
Best Alias: /user/hand/left
Firmware: 1562916277 watchman@ValveBuilder02 2019-07-12 FPGA 538(2.26/10/2) BL 0 VRC 1562916277 Radio 1562882729
Hardware Revision: product 17 rev 14.1.9 lot 2021/6/17 0
Hardware Id: 0x110e0109
Firmware Version: 1562916277 / 0
FPGA Version: 538 / 538 (2.26)
VRC Version: 1562916277 / 1562916277
Radio Version: 1562882729 / 1562882729
Dongle Version: 1461100729 / 0
Attached Device ID:
Supported Buttons: 30064771079
Axis 0 Type: 1
Axis 1 Type: 3
Axis 2 Type: 3
Axis 3 Type: 0
Axis 4 Type: 0
Connected Dongle: 78DC91DA26 Version: Unknown Version

Device 3 - LHR-0AD7232C Controller Knuckles Right Valve
Device Path: /devices/valve/index_controllerLHR-0AD7232C
Best Alias: /user/hand/right
Firmware: 1562916277 watchman@ValveBuilder02 2019-07-12 FPGA 538(2.26/10/2) BL 0 VRC 1562916277 Radio 1562882729
Hardware Revision: product 17 rev 14.0.9 lot 2021/6/17 0
Hardware Id: 0x110e0009
Firmware Version: 1562916277 / 0
FPGA Version: 538 / 538 (2.26)
VRC Version: 1562916277 / 1562916277
Radio Version: 1562882729 / 1562882729
Dongle Version: 1461100729 / 0
Attached Device ID:
Supported Buttons: 30064771079
Axis 0 Type: 1
Axis 1 Type: 3
Axis 2 Type: 3
Axis 3 Type: 0
Axis 4 Type: 0
Connected Dongle: ABBBD1EECB Version: Unknown Version

Device 4 - LHB-6926EED9 Basisstation Valve SR Valve Corporation
Device Path: /devices/
Firmware: 2001
Hardware Revision: 0x0900000e
Hardware Id: 0x0900000e
Firmware Version: 2001 / 3008 (Update necessary)
Channel: 3
FOV Left: 75
FOV Right: 75
FOV Top: 55
FOV Bottom: 55
Range Minimum (m): 0.5
Range Maximum (m): 6

Device 5 - LHB-291BC09E Basisstation Valve SR Valve Corporation
Device Path: /devices/
Firmware: 2001
Hardware Revision: 0x0900000e
Hardware Id: 0x0900000e
Firmware Version: 2001 / 3008 (Update necessary)
Channel: 1
FOV Left: 75
FOV Right: 75
FOV Top: 55
FOV Bottom: 55
Range Minimum (m): 0.5
Range Maximum (m): 6

[HostController] USB-xHCI-kompatibler Hostcontroller Manufacturer: Generischer USB-xHCI-Hostcontroller, Provider: Microsoft, 26.09.2022, 10.0.22621.608 Root Hub [Port1] [Port2] [Port3] [Port4] [Port5] [Port6] [Port7]: Realtek 8814AU Wireless LAN 802.11ac USB NIC (VID:0BDA PID:8813), Realtek, 802.11ac NIC, 123456 [Port8] [Port9] [Port10] 
[HostController] USB-xHCI-kompatibler Hostcontroller
Manufacturer: Generischer USB-xHCI-Hostcontroller, Provider: Microsoft, 26.09.2022, 10.0.22621.608
    Root Hub
        [Port1]
        [Port2]
        [Port3]
        [Port4]: USB-Verbundgerät (VID:0B05 PID:18F3), AsusTek Computer Inc., AURA LED Controller, 9876543210
        [Port5]: USB-Verbundgerät (VID:046D PID:C52B), Logitech, USB Receiver
        [Port6]
        [Port7]
        [Port8]
        [Port9]
        [Port10]

[HostController] USB-xHCI-kompatibler Hostcontroller
Manufacturer: Generischer USB-xHCI-Hostcontroller, Provider: Microsoft, 26.09.2022, 10.0.22621.608
    Root Hub
        [Port1]
        [Port2]
        [Port3]: Generischer USB-Hub (VID:0424 PID:2137)
            [Port1]
            [Port2]
            [Port3]
            [Port4]: USB-Verbundgerät (VID:0483 PID:0101), Pimax VR, Inc., Pimax P2NA, 760014415323
            [Port5]
            [Port6]: USB-Eingabegerät (VID:28DE PID:2101), Valve Software, Watchman Dongle, ABBBD1EECB
            [Port7]: USB-Eingabegerät (VID:28DE PID:2101), Valve Software, Watchman Dongle, 78DC91DA26
        [Port4]
        [Port5]
        [Port6]
        [Port7]: Generischer Hochgeschwindigkeits-USB-Hub (SuperSpeed) (VID:0424 PID:5537)
            [Port1]
            [Port2]
            [Port3]
            [Port4]
            [Port5]
            [Port6]
            [Port7]
        [Port8]
2

I’m pretty sure they just dont know how to translate chinese properly in the setup process, just use playspace mover in ovr advanced settings to move arround you playspace.

2 Likes
3

Hello,

  1. Select 9-axis tracking mode on Pitool.
  2. Right click the Pitool icon at taskbar and select “Recenter”

Either way,
Try to do a new room scaling on SteamVR

1 Like
4

My just over a year old 8kx won’t track the base stations anymore. After 4 days of dealing with support that takes forever to respond and is in China, they said it needed to be returned to fix the lighthouse board, but since it is out of warranty, I was out of luck and it can’t be fixed even if I had to pay. So I have a 2k paperweight, I’ll never buy another pimax again.

5

Does yor pimax turns in vr when you turn your head (with base station tracking)?
If yes, you need to uninstall pitool and steamvr, and to erase all leftovers from these 2 programs. Then restart pc 1-2 times, and then install again. The instructions are somewhere here in forum…

It is easier to install windows again, if you do not have anything important.

That happened to me, but was just software.

2 Likes
6

Hello,

Did our tech specialist inform you that this issue cannot be addressed?

I doubt it might related to software glitch, could you please share the ticket # with me? I would love to look at it with our engineers.

Regards.

2 Likes
7

The solution is to rotate to different USB ports. For some reason the data is not arriving either fast enough or has too much latency. You just change usb ports then restart the service from inside pitool.

2 Likes
8

#34966

Thank you

2 Likes
9

That did not work, thanks

1 Like
10

Oh my god it lives :heart_eyes::sunglasses:.

1000 thanks to you you saved my weekend and my nerves. @PimaxUSA @PimaxQuorra :muscle::sunglasses:
So damn cool that even the bosses get involved here and don’t just say, hey you bought it and… it.
I remain a loyal customer for you very, very long. And I’m looking forward to more. And also a huge thank you to the forum and the cool people here and the helpfulness

3 Likes
11

From having an account called “DontBuyPimax” to being a loyal customer for a very very long time. What a turnaround ha!

12

Please do not confuse me was not. :thinking: Other user. :point_up: And I never said that Pimax is no good. The problem is rather me as a VR newbie :see_no_evil:

1 Like
13

Ah okay haha, thanks for clearing that up. I was confused when I saw the ticket number being shared, weird for someone else to do that lol. Glad your issue got sorted!

2 Likes
14

File a support ticket if Forum suggestions are not working. The tech support team is very good with resolving issues.

1 Like
15

Agreed I have found pimax hmds I have seem to be picky on usb ports.

1 Like
16

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