I have a 5K +
pitool 253
firmware 264B
my spec
Gigabyte X570 AORUS Elite
AMD Ryzen 3900x
Gpu GeForce RTX 2080 gaming X Trio 8gb
G.SKILL F4-3200C16D-16GTZR Trident Z RGB Series 32 GB
and my problem is that the helmet does not turn on the first try,
I have to turn off and turn on several times before I can use it,this is really frustrating,
I try on different USB port, external and internal,
I remove the wire and put back in place with always the same result,
I do not know what to do,
someone would have an idea to solve the problem
I suggest you run the Pitool internal diagnostics when the headset is *not recognized and run it when it *is recognized the compare the results. This may reveal the issue.
Also you could try clicking the restart service button and see if it recognizes the headset without cycling the power.
You could also make sure the headset cable is seated properly. You can pull directly on the cable right at the point where it mates to the headset, when you reseat it the rubber cowling should be perfectly flush with the headset body.
If I were guessing I would speculate your issue revolves around a rogue driver somewhere interrupting access to the usb controller long enough for it to time out. I saw this issue occur a couple of times, once it was the CPU fan LED color cycler app and another time it was a persons usb printer driver - in both instances a clean windows 10 install solved the issue.
thank you for your reply
I actually use the software diagnostic and it tells me that the headset is not connected usb and the service has no problem it is still the usb connection which is not recognized, my windows installation is new and the pc is only for vr, I will try to find what could as you suggest me find what interrupts the usb port, and for the wire I actually remove and replace in the headset without change
Hello,
to follow up on my problem
now I have to completely turn off my pc and restart it,
this way my 5K + always turns on first when I turn it on,
it is only in this way that I found a solution,
I do not understand why!
its a little crazy!
if not i have to turn on and off several times before it turn
on and when, i have error code 20300 my pimax 5K + turns on
and before i still have error code 10600,
i tried yet, all usb port but no solution found for me …
maybe a firmware problem ?
I would like to find a solution!
because I love my pimax !!!
(and sorry for my english ;-)!
if it’s firmware then try to install new 263 pitool it should uupdate FW on your HMD automatically.
But I guess it’s something related with your PC hardware, drivers & software.
Try this batch script:
Copy content from below section & put it in file with .bat extension, now with only 1 click you will stop all pitool services & processes. if doesn’t work try to run it with administrator rights by right clicking on it & selecting appropriate option.
BAT file content
@taskkill /F /IM PiTool.exe @taskkill /F /IM PiService.exe @taskkill /F /IM pi_server.exe @net stop "PiServiceLauncher" set /p WAIT=PiTool software services were stopped. Hit ENTER to continue...
Thank you all for your help
but nothing changes I will live with it, the most important and that I can get my headset working and maybe a firmware will make a change one day
So I bet it’s something with your GPU & some firmware/hardware internal logic that detect & switches the ports
Try also this hack:
do all he did & plug only 5k+ once capacitors in SPU of PC is over run your PC & in 30 sec plug your monitor it can change some GPU internal state & it might work better for you
it works well so far, only once the headset didn’t want to turn on but it’s a big improvement compared to before !