The 8KX is highly modular and far more repairable than other HMDs on the market. It’s very possible that a single point of failure exists and that a part may be available for repair. It may be as simple as a DP cable, in which case if you need one I have a spare and would gladly send it to you no charge.
Oh I missed that. Dang I just feel terrible for @Jonfog. Someday mine will go the same way. There are folks looking for parts however; perhaps you can get some value out of it?
Hopefully pimax can evaluate this further. On one side imho if the ticket was maybe filed prior to the warranty ending(which imho should start after being delivered) they should indeed help him out.
Pimax while at times support has been hit and miss; there has also been clear cases of them going above and beyond. Unfortunately most often a customer whom has a really good experience are not often as loud as a customer whom has had a bad experience.
Imho pimax should look into maybe contacting ifixit as a possible reseller of repair components.
Awesome customer service!! One of the reasons I chose to support Pimax and will continue to regardless of the badgering I often get from internet jabronies when I promote Pimax products.
