Faulty cable Pimax arent helping me with this issue Im getting the runaround nearly 2 weeks now

Pimax 8K Series
1

Hi I have a 5K Plus with a faulty cable I was told I would get a replacement I have been contacting support for nearly 2 weeks I keep getting the runaround from Pimax, Today I got a message from one of the Pimax staff telling me to contact service desk, I cant contact service desk because my login details dont work anymore so I tried resetting my password when I try to reset it get an email saying Password resetting is disabled for my account. I have sent numerous emails and messages I have even contacted Pimax via twitter. Will someone from Pimax Please send me a replacement cable I cant contact via service desk and cannot send support ticket because my login details no longer work. Please help me with this issue

2

Goto Dallas’ pin topic on cable replacement should help. Also try sending Dallas a pm.

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Dallas Contacted me early this morning about 6 hours ago and told me to use the service desk I tried explaining to him that I cannot use the service desk because my login details dont work anymore and I never got a reply from him. I have been contacting Dallas back and fourth for nearly 2 weeks now and he has not resolved this issue.

4

Dallas Contacted me early this morning about 6 hours ago and told me to use the service desk I tried explaining to him that I cannot use the service desk because my login details dont work anymore and I never got a reply from him. I have been contacting Dallas back and fourth for nearly 2 weeks now and he has not resolved this issue.

5

@Doman.Chen can you help him with getting cable replacement arranged please.

6

Thanks Heliosurge hopefully this issue will be resolved

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7

Contacting the service desk doesn’t help much either I’m afraid. I did manage to get access to the support section after having the exact same issue. It took @Doman.Chen to reset the password for me himself. I’ve had a supen for the same cable issue open for three weeks with no contact. I’ve been checking it daily. Hope you get sorted.

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Thanks I will contance Doman.Chen and see if I can reset my password

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9

I’ve got the same issue. Support identified faulty cable and advised I’d get a replacement. Been waiting a month now. No response from Support. My account appears to have been deleted so have just registered again. What is going on?!

@mozi @anon74848233

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Good news is that when the replacement cable finally DOES arrive, it is a complete fix for the flickering pixels - totally, 100%! My 5K+ was useless in dark scenes with the sky lit up by constant pixel fireworks, but with the replacement cable installed the issue is totally gone!

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