I’m having problems with my headsets, I have both the 5K plus and the 8K X. Both of them work fine most of the time, but now both headsets seem to be having problems with the displays. From time to time both displays are blacking out but the headset sounds and the game is still running. At first, it was just happening to my 8K X so I thought it was just that headset but now both headsets are blacking out. But again, the game and the sound and my two computer screens are still working and running, so, I’m not sure if it’s something with the video card. Which is a GeForce RTX 3090 SUPRIM X 24G. They do come back on and work fine for a while but on some days they just keep blacking out. The Pimax software version that I’m using is
Pitool 1.0.1.284. Has anyone else experienced this problem or have a solution? I would appreciate any help anyone can give me, thank you.
I would suggest that the reason for that could be faulty DP cables on your both HMDs. With aging of the cables, this sort of things is starting to happen + sometimes snow Pixels too. Exspecially the older Pimax HMDs are having problems in common with faulty DP cables and aging. With the crystal I guess it improved a lot with the lifespan of the DP Cables. I had the same thing happening on my old 8KX some time ago and contacted the pimax support via creating of a ticket. After a video I had to sent to them as a proof (HMD was still under warranty), they sent me a new cable and issues where gone for about a year. Then everything started again happening and the cycle continued. So the old Power Adapter 4,5 m cables with three connectors have a lifespan of around 6-12 months before you have to replace them after my experience.
I would suggest at first to get in contact with the pimax support via creating a ticket about your issues and to find the real problem. They will help you out for sure and will solve it but be aware that this could take some time/1-3 weeks. If you don’t have any warranty left for your HMDs, then you may have to pay for the two new cables. With some luck pimax will just send you the cables without charges except shipping, as the support from them is not to bad and improved a lot over the last years. Good Luck!
Follow the advice given by @pascal314 . Go ahead and open a support ticket, and don’t forget to share the ticket number with me. In case there’s no response from the team within 48 hours, please keep me informed.
No problem. Unfortunately I can not open the video from your google drive directory for some reason.
I would wait until you are getting a good response from the pimax support what could cause that and how it could be resolved. If they however do not want to send you two replacements DP cables for your HMDs I would suggest to just buy one from Amazon or similar distributors and to test if the issues are gone with the new cable. If not, you should be able to send the cable back for a refund.
I had the same happening to my XTAL 5K with random blackscreens and a completely new DP solved this issue. Also the VRgineers support said to me that the DP cable must be the cause for that on my XTAL and as both Pimax and XTAL HMDs are sharing some technical things together it is very likely to be the same issue I experienced as in your case
Thank you for reaching out to Pimax.
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This time your link worked From the video it seems to be cable issue, same thing I have experienced with my Pimax HMDs in the past if the cable was in use for more than a year. So a new cable should be the solution but as already mentioned from me, I can not guarantee that to 100% and please take the offer from @PimaxQuorra and share the ticket number with him, so that he can speed up the response time from the Pimax Tech Support Team for you. From them you will get a certain cause and solution for this issue
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