So long story short, i purchased a Pimax 5K Plus in may, and i already have a problem with their DP/USB cable that destroys by it self (the plastic shielding of the cable is peeling off by it self). I only use the HMD for my driving simulator so the cable move a little. I have contacted them via support and that is what they replied:
Sorry for the late reply.Since the last two days were Pimax Day 2,we were really busy.
I checked your order, I found that you are in the may purchase, actually line is a consumable, since you buy for a long time, by definition, we can’t be able to send you a line, but i apply to my leader, he hope you can give us leave a 5 star review with product video after we can give you to send a cable.
Thanks for your support and looking forward to hear from you.
Let me know what you guys think?
Especially the part that a product purchased in MAY is considered OLD!
I also own an Oculus Rift for the last two years and the cables are in MINT CONDITION.
Now i have to lie and boost their crap manufacturing process in order to have another cable for my pimax.
I WILL NOT go down this way, i better like to advice people how they operate and buy the damn cable instead!!