Order Confirmation, Shipping Process, and Status:
We are currently processing pre-orders made before March 31st, 2023. If you have not received a payment confirmation email, please contact our team at online@pimax.com.
All pre-orders placed before May 30th are expected to be processed and shipped within the next two months.
Note: If you completed the final payment before June 16th and have not received the address confirmation email, please contact Pimax at support@pimax.com in case you missed the email.
If you have completed the payment and confirmed the shipping address, you should receive a tracking label from us via email. If you have not received it within 2-3 weeks, please reach out to our support team for further assistance.
Currently, we are shipping to the following regions:
North America: United States and Canada
Europe: EU region, United Kingdom, Norway, Switzerland
Oceania: Australia and New Zealand
Middle East region
Asia: Singapore, Malaysia, Thailand, Philippines, Japan, as well as Mainland China, Taiwan, and Hong Kong.
Fiber Optic Cable:
Starting from June 25th, Crystal headsets will resume shipping with the standard DP (DisplayPort) cable instead of the temporary measure of using the fiber optic cable.
Additional information will be published soon, which will cover various topics such as the release of Eye Tracking Firmware, the resolution of Controller Tracking Issues, updates on the Lighthouse Faceplate, the WiGig Module, and more.