Cracks in the housing getting worse

Pimax Hardware P2: 5k(+/XR)
1

Hello,

Front housing cracks are getting worse, new one has appeared, existing ones are getting bigger and larger :grimacing:
The 5K+ has never left my desk since I bought it, is not heavily used at all (2-3 short sessions per week or even less). Is it possible to get a front part replacement and swap it?
I can send pictures if needed. This makes the hmd almost impossible to sell at a decent price if I want to upgrade.

Thanks.

@PimaxQuorra

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2

A post was merged into an existing topic: Housing Issue Reports (cracks, imperfections etc.)

4

Hello Gandalf68,

Sorry to hear that mate.
Did you raise any ticket at Support? If you do,please kindly provide it to us,we will forward to our CS team, they will take care of your request.

Have a nice day.

Sincerely,
Quorra.Pimax

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