Cant create a new service ticket?

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I have created tickets in the past but it seems that I no longer have access to create tickets?

I see this has happened to other people as well - how do I get access to create a ticket now??

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Have you seen this post?

https://community.openmr.ai/t/pimax-new-help-desk-for-a-better-service-for-you/20882?u=heliosurge

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Thanks - I didnt see that one, or at least I missed it when I was looking before posting.

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